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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


What are my responsibilities as a landlord?

We've listed some of the responsibilities that you should be aware of here  - but it's also advisable to seek professional advice.

As a landlord, what are my legal obligations?

You have a legal responsibility to maintain your property inside and out, ensuring that it complies with recommended safety standards. If your property is leasehold you should ensure that you adhere to reasonable requests from the freeholder or managing agent and that ground rent is paid.

Since 1 April 2018, for England and Wales, it is your responsibility to ensure that your property meets the Minimum Energy Efficiency Standard (MEES). For more information go to the Government website.

To familiarise yourself with the law in detail you can view the Landlord and Tenant Act 1985 on the Government Legislation website.