Cost of living help Hub
We're here to help you if you're worried about your finances
Why are costs rising?
Living expenses have risen sharply this year and look likely to continue to make finances a lot more challenging. So, as a responsible lender, we want to make sure you’re aware of the support we can provide if you’re affected by interest rate increases.
We’re here to help and the sooner you can take action, the sooner you can get support
How can I manage higher costs?
Budgeting
Budgeting is simply making a list of what you earn, what you owe, and what you spend. Having those numbers in front of you will help you understand exactly how tight your finances are — and whether there are some costs you could cut for the time being.
Download our handy planner below.
Additional Support
Paying your mortgage
If you’ve already missed a payment give us a call as soon as you can. Telling us early means we can try to help prevent the situation becoming even harder to manage. If you are worried you might not be able to make your payments in the future, depending on your situation we have different options available to help get you back in control of your finances. Just talking to us about your options won’t have any impact on your credit file.
If you’d prefer a call back, just fill in our Support form and we’ll be in touch.
Free guidance from MoneyHelper
MoneyHelper is a free service provided by the Money and Pensions Service. They offer impartial help with money and pensions online, over the phone and face-to-face. They can also point you to other services if you need more support.
You’ll find lots of help and guidance on their website to help you get started with saving. Click the links below to view some of these useful tools:
Contact us
Call us on 0800 121 8765. It’s free, we aim to answer quickly and our advisers are keen to help.
If you’d prefer a call back, just fill in our Help and Support form and we’ll be in touch.
Mortgage Charter
Beware of fraudsters
Protect yourself:
- Make sure your devices are up to date with the latest software (anti-virus and operating systems)
- Create strong passwords and make them unique to every site you visit
- Check the wi-fi you use is always secure
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Yesterday, people waited on average
44 seconds for savings enquiries
22 seconds for mortgage enquiries
