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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Welcome to

Coventry Building Society
Consistently great on rates, like our
Fixed Rate ISA (117) 30.11.2025
Fixed Rate ISA (117) 30.11.2025
1.25 % question-mark Tax-free^ p.a./AER* Fixed until 30.11.2025
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We’re open and here to help

Our dedicated page has all the latest information on how we can help you manage your money. We can support you with savings or finding out about and applying for mortgage payment holidays online. Our Customer Service Centre and branches are open, just working differently at the moment. 

Half year results 2020


We've announced our results for the six months ended 30 June 2020. 

*AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and added each year.

^Interest on ISAs is paid tax-free, that is without tax deducted. ISAs are a savings scheme initiated by the Government and are subject to change by them. For example the favourable tax treatment may not be maintained. You must be 16 or over and a resident in the UK to open a cash ISA.

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Your savings are protected

Your eligible deposits with Coventry Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

For joint accounts eligible deposits are protected up to £170,000.

For further information view the FSCS protect PDF (3.7MB) or visit www.fscs.org.uk.


Proud partners of Coventry City of Culture 2021

At Coventry Building Society we are bursting with pride to be supporting our home city as the UK City of Culture 2021. Starting in May, it’s going to be 12 exciting months, so keep an eye out for events coming soon.

Take Five to Stop Fraud


Unfortunately, there’s a small number of people who are trying to use the coronavirus outbreak to exploit people. Please protect yourselves from fraud and help family and friends understand what to watch out for. 

 

We've made your account even safer


We've introduced a new way to log in and use your account that's easier and safer than ever before.

 

Five years of fantastic service

 

Actually, we think it's been 136 years. But since Fairer Finance started awarding gold ribbons for customer experience five years ago, we're the only provider to have won for both savings and mortgages every single time.

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