Cookie Policy
How can I change my cookie settings?
What are cookies?
Cookies are small text files that contain data.
Websites you visit place cookies on your computer, mobile, tablet or other devices you use to access the internet.
We use cookies when you visit our website:
- To keep our website secure and any details you enter into it
- To make our site as easy as possible for you to use
- To help us understand how visitors use our site
- To remember your preferences
We may change our cookies from time to time and will update our cookies list when we do this.
Why should I keep cookies switched on?
Our website will work better for you
Some parts of our site only work properly if cookies are enabled. For example, if you’ve disabled cookies, you can’t use Online Services or apply for a new account.
It helps us to improve our website
Cookies help us record which parts of our site you visit. By collecting information like this, we can continue to improve our website.
They’re tiny, harmless files
Our cookies are very small and safe. The information they store and send is scrambled so you can’t be identified from it.
Check or change your cookie settings at the top of this page.
What happens if I block cookies?
You won’t be able to use many of the services we offer. For example, you won’t be able to apply for an account online or use Online Services.
If you want to block cookies from this site, you'll need to change the cookie settings in your browser. To find out how to do this, check in your browser's help section.
Alternatively, you can turn off some of our cookies at the top of this page.
If your browser is set to ‘Do Not Track’, we’ll still ask you to accept cookies to use our website but we won’t track your browsing habits.
What are the different types of cookie?
Session cookies
These are automatically deleted when you leave the website or close your browser.
Persistent cookies
These either stay on your computer until you choose to remove them, or until they expire on a pre-set date.
First party cookies
These are created by and placed on your computer by the owner of the website. They’re usually essential for the website to function properly.
Third party cookies
These are placed on your computer by the owner of the website but they’re managed by another company, for example: Google or YouTube. This type of cookie is often used to help monitor visitors. For example: which pages people visit, for how long, which country they’re from, which search terms they used to find the page, and so on.
Which cookies does this website use?
We use both ‘first party’ and ‘third party’ cookies. ‘First party’ means us, Coventry Building Society. ‘Third party’ means other organisations.
First party cookies
These are our own cookies that we currently use:
Essential secure browsing cookie/CBS Login
- This cookie is essential for all secure browsing on our website. This includes Online Services and applying for an account online.
- This is a ‘persistent’ cookie. It’s set when you visit a secure area of our site.
- It stays on your computer unless you remove it.
BrowserWarningSupressed
- When you first visit our site, we show a banner asking you to accept cookies from us. When you’ve clicked to tell us your choice, this cookie stops the banner appearing.
- This is a ‘persistent’ cookie.
- It will automatically expire after 90 days.
Sat_track
- This is our Adobe plugins cookie.
- This cookie allows us to use Adobe technology to collect information about visitors to our site, for example, which site you have come from.
- This is a session cookie which is set when you first visit the site.
- It will be removed when you close your browser.
CBSCustCntctCfrmCookie
- This cookie saves your confirmation that your contact details are up to date.
- This is a 'persistent' cookie.
- It will automatically expire after 180 days.
Analytics
- This is our analytics preference cookie.
- It remembers if you’ve accepted cookies to allow us to log which pages you visit and for how long.
- This is a ‘persistent’ cookie.
- It will automatically expire after 10 years.
Performance-and-Marketing
- This is our marketing preference cookie.
- It remembers if you’ve accepted cookies to allow us to monitor how successful our adverts and webpages are.
- This is a ‘persistent’ cookie.
- It will automatically expire after 10 years.
Third party cookies
We place these on your computer, but they’re managed by Google, Adobe, Gemalto and Hotjar.
These cookies collect anonymised IP addresses to help us understand where our visitors are based. No other personal data is collected by these cookies.
These are the third party cookies we currently use:
Google Analytics
- _utma, _utmz, _utmb, _utmc, _utmt
- These cookies are managed by Google.
- We use them to collect information about:
- how many site visitors we have
- how visitors use our site
- where visitors come from, both geographically and from which website
- _utma, _utmt and _utmz are ‘persistent’ cookies. They’re set when you first visit our site.
- _utma automatically expires after 2 years.
- _utmz automatically expires after 6 months.
- _utmb and _utmc are session cookies. They’re set when you first visit our site. They’re removed when you close your browser.
Google's policy for their third party cookies is here: www.google.co.uk/policies/privacy/partners.
Adobe Analytics
- s_cc, AMCV#, s_v3, s_ptc
- These cookies are managed by Adobe Analytics.
- We use them to collect information about:
- how many site visitors we have
- how visitors use our site
- where visitors come from, both geographically and from which website
- page load speed
- Because it is set by our website, s_cc is a first party cookie.
- It is set on your first visit to our site and expires when you close your browser.
- AMCV# is a visitor ID cookie – it is used to identify a unique visitor.
- It is a ‘persistent’ cookie and will automatically expire after 2 years.
- s_v3 stores the Previous Page Name through the getPreviousValue plugin.
- s_ptc stores the Page Performance data through the Performance Timing Tracking plugin.
- s_v3 and s_ptc are session cookies and expire when you close your browser.
Adobe Target
- Mbox
- This cookie gives us the ability to test which content is more relevant to you and show you personalised content based on your behaviour.
- Because it is set by our website, this is a first party cookie.
- It will automatically expire after 2 weeks.
To opt out of Adobe cookies, please visit www.adobe.com/uk/privacy/opt-out.html.
For more information, visit www.experienceleague.adobe.com/docs/core-services/interface/administration/ec-cookies/cookies-privacy.html.
Hotjar
We use Hotjar to help us to track behaviour across pages so we can understand how you use our website through tools such as heatmaps, session recordings, and surveys.
- It does not collect any personal information that can be used to identify you.
- Hotjar stores information about:
- where you interact with our site
- how you interact with our site
- the order you look at pages
- what device you use to access our site
- _hjAbsoluteSessionInProgress, _hjIncludedInPageviewSample and _hjIncludedInSessionSample will automatically expire after 30 minutes.
- _hjid, _hjShownFeedbackMessage, _hjClosedSurveyInvites, _hjDonePolls and _hjMinimizedPolls are ‘persistent’ cookies and will automatically expire after 1 year.
- _hjTLDTest, _hjFirstSeen, _hjSessionResumed, _hjRecordingLastActivity and _hjRecordingEnabled are ‘session’ cookies and will be removed when you close your browser.
For more information, visit www.hotjar.com/cookies.
Google remarketing tag
- We use these to show our Google adverts to people who have previously visited our website.
- This does not collect any personal information that can be used to identify you. It stores information about the device you use to access our site and how you interact with our site.
- We use these to show our LinkedIn adverts to people who have previously visited our website.
- This does not collect any personal information that can be used to identify you. It stores information about the device you use to access our site and how you interact with our site.
Meta pixel
- We use these to show our Facebook and Instagram adverts to people who have previously visited our website.
- This does not collect any personal information that can be used to identify you. It stores information about the device you use to access our site and how you interact with our site.
Gemalto Fraud Prevention Platform
- idb_evercookie/evercookie/eccokieForRe.
- These cookies are managed by Gemalto.
- We use them to collect information about:
- the device you use
- how you use your device
- where visitors come from, both geographically and from which website
- We use them to identify you as a visitor to Online Services.
- We use them to help prevent fraud.
- They are 'persistent' cookies. They're set when you first visit our site.
- They don't expire but can be removed by clearing your browser's cache.
hide-app-message=true
- This cookie is used to stop the display of the mobile app banner for those who have clicked the 'X' and closed the message.
- This is a first party cookie.
- This cookie will expire after 365 days or once browser cache is cleared.
- This does not collect any personal information that can be used to identify you.
Transunion
- io_token
- fp_token
- These cookies are managed by Transunion.
- We use them to collect information about:
- the device you use
- how you use your device
- where visitors come from, both geographically and from which website
- We use them to identify you as a visitor to Online Services.
- We use them to help prevent fraud.
- They are 'session' cookies.
Teads
Our website may use a pixel operated by Teads, after obtaining your consent, in order to optimise our advertising campaigns. This pixel only collects information regarding the URL address, the types of device, browser and operating system information you currently use.
For more information, feel free to read Teads privacy policy. Please also note that you have the right to access personal data Teads hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that Teads restrict, certain processing, by addressing your request at dpo@teads.com.
Where can I get more information or help?
All about cookies
You can read more at this independent website: www.allaboutcookies.org/manage-cookies.
How the advertising industry uses cookies
If you’re interested in how cookies work and your rights online, have a look at this guide. It explains ‘behavioural advertising’ – how brands use information about your internet browsing to deliver adverts more relevant for you. This website also explains your rights and how to adjust your online privacy setting: www.youronlinechoices.eu.
UK best practice
To help businesses, the International Chamber of Commerce for the UK created a cookie guide. The guide defines categories of cookies, along with example of notices to help website users understand them. The guide gives clear explanations of what cookies do and why web site operators and other organisations use them: www.international-chamber.co.uk/our-expertise/digitaleconomy.html
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Closed
8am - 2pm
On Saturday, people waited on average
25 seconds for savings enquiries
6 seconds for mortgage enquiries