Cookie Policy

We use both ‘first party’ and ‘third party’ cookies. ‘First party’ means us, Coventry Building Society. ‘Third party’ means other organisations.

 

First party cookies

These are our own cookies that we currently use:

Essential secure browsing cookie/CBS Login

• This cookie is essential for all secure browsing on our website. This includes Online Services and applying for an account online. 
  
• This is a ‘persistent’ cookie. It’s set when you visit a secure area of our site.
• It stays on your computer unless you remove it.

 

BrowserWarningSupressed

• When you first visit our site, we show a banner asking you to accept cookies from us. When you’ve clicked to tell us your choice, this cookie stops the banner appearing. 
• This is a ‘persistent’ cookie.
• It will automatically expire after 90 days.
  

 

Sat_track

• This is our Adobe plugins cookie.
• This cookie allows us to use Adobe technology to collect information about visitors to our site, for example, which site you have come from.
  
• This is a session cookie which is set when you first visit the site.
• It will be removed when you close your browser.

 

CBSCustCntctCfrmCookie

• This cookie saves your confirmation that your contact details are up to date. 
• This is a 'persistent' cookie.
• It will automatically expire after 180 days.
  

 

Analytics

• This is our analytics preference cookie.
• It remembers if you’ve accepted cookies to allow us to log which pages you visit and for how long.
  
• This is a ‘persistent’ cookie.
• It will automatically expire after 10 years.
  

 

Performance-and-Marketing

• This is our marketing preference cookie.
• It remembers if you’ve accepted cookies to allow us to monitor how successful our adverts and webpages are.
• This is a ‘persistent’ cookie.
• It will automatically expire after 10 years.

 

Third party cookies

We place these on your computer, but they’re managed by Google, Adobe, Gemalto and Hotjar.

These cookies collect anonymised IP addresses to help us understand where our visitors are based. No other personal data is collected by these cookies.

These are the third party cookies we currently use:

 

Google Analytics

• _utma, _utmz, _utmb, _utmc, _utmt
  
• These cookies are managed by Google.
• We use them to collect information about:
  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both geographically and from which website
• _utma, _utmt and _utmz are ‘persistent’ cookies. They’re set when you first visit our site.
• _utma automatically expires after 2 years.
• _utmz automatically expires after 6 months.
• _utmb and _utmc are session cookies. They’re set when you first visit our site. They’re removed when you close your browser.

Google's policy for their third party cookies is  here: www.google.co.uk/policies/privacy/partners.

 

Adobe Analytics

• s_cc, AMCV#, s_v3, s_ptc
  
• These cookies are managed by Adobe Analytics.
  
• We use them to collect information about:
  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both geographically and from which website
  • page load speed
• Because it is set by our website, s_cc is a first party cookie.
• It is set on your first visit to our site and expires when you close your browser.
• AMCV# is a visitor ID cookie – it is used to identify a unique visitor.
• It is a ‘persistent’ cookie and will automatically expire after 2 years.
• s_v3 stores the Previous Page Name through the getPreviousValue plugin.
• s_ptc stores the Page Performance data through the Performance Timing Tracking plugin.
• s_v3 and s_ptc are session cookies and expire when you close your browser.

 

Adobe Target

• Mbox
  
• This cookie gives us the ability to test which content is more relevant to you and show you personalised content based on your behaviour.
• Because it is set by our website, this is a first party cookie.
• It will automatically expire after 2 weeks.

 

To opt out of Adobe cookies, please visit www.adobe.com/uk/privacy/opt-out.html.

 

For more information, visit www.experienceleague.adobe.com/docs/core-services/interface/administration/ec-cookies/cookies-privacy.html.

 

Hotjar

We use Hotjar to help us to track behaviour across pages so we can understand how you use our website through tools such as heatmaps, session recordings, and surveys.

• It does not collect any personal information that can be used to identify you.
• Hotjar stores information about:
  • where you interact with our site
  • how you interact with our site
  • the order you look at pages
  • what device you use to access our site
• _hjAbsoluteSessionInProgress, _hjIncludedInPageviewSample and _hjIncludedInSessionSample will automatically expire after 30 minutes.
• _hjid, _hjShownFeedbackMessage, _hjClosedSurveyInvites, _hjDonePolls and _hjMinimizedPolls are ‘persistent’ cookies and will automatically expire after 1 year.
• _hjTLDTest, _hjFirstSeen, _hjSessionResumed, _hjRecordingLastActivity and _hjRecordingEnabled are ‘session’ cookies and will be removed when you close your browser.

For more information, visit www.hotjar.com/cookies.

 

Google remarketing tag

• We use these to show our Google adverts to people who have previously visited our website.  
• This does not collect any personal information that can be used to identify you. It stores information about the device you use to access our site and how you interact with our site.

 

LinkedIn

• We use these to show our LinkedIn adverts to people who have previously visited our website.  
• This does not collect any personal information that can be used to identify you. It stores information about the device you use to access our site and how you interact with our site.

 

Meta pixel

• We use these to show our Facebook and Instagram adverts to people who have previously visited our website.  
• This does not collect any personal information that can be used to identify you. It stores information about the device you use to access our site and how you interact with our site.

 

Gemalto Fraud Prevention Platform

•  idb_evercookie/evercookie/eccokieForRe.
• These cookies are managed by Gemalto.
• We use them to collect information about:
  • the device you use
  • how you use your device
  • where visitors come from, both geographically and from which website
• We use them to identify you as a visitor to Online Services.
• We use them to help prevent fraud.
• They are 'persistent' cookies. They're set when you first visit our site.
• They don't expire but can be removed by clearing your browser's cache.

 

hide-app-message=true

• This cookie is used to stop the display of the mobile app banner for those who have clicked the 'X' and closed the message.
• This is a first party cookie.
• This cookie will expire after 365 days or once browser cache is cleared.
• This does not collect any personal information that can be used to identify you.

 

Transunion

• io_token
• fp_token
• These cookies are managed by Transunion.
• We use them to collect information about:
  • the device you use
  • how you use your device
  • where visitors come from, both geographically and from which website
• We use them to identify you as a visitor to Online Services.
• We use them to help prevent fraud.
• They are 'session' cookies. 

 

Teads

Our website may use a pixel operated by Teads, after obtaining your consent, in order to optimise our advertising campaigns. This pixel only collects information regarding the URL address, the types of device, browser and operating system information you currently use.

For more information, feel free to read Teads privacy policy. Please also note that you have the right to access personal data Teads hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that Teads restrict, certain processing, by addressing your request at dpo@teads.com.