Cookie Policy

How can I change my cookie settings?

Category
Strictly necessary
Description

If you want to move around this website and use its features, these cookies are essential.

This category cannot be disabled.

Status

This category cannot be disabled.

Category
Performance (analytics)
Description

We use cookies to collect information about how visitors use our website. This includes anonymised IP addresses. No other personal data is collected by these cookies.

These are third party cookies.

Status
Category
Advertising
Description

We use these cookies to help show you adverts that are more relevant to you.

These are third party cookies.

Status
What are cookies?

Cookies are small text files that contain data.

 

Websites you visit place cookies on your computer, mobile, tablet or other devices you use to access the internet.

 

We use cookies when you visit our website:

  • To keep our website secure and any details you enter into it
  • To make our site as easy as possible for you to use
  • To help us understand how visitors use our site
  • To remember your preferences

 

We may change our cookies from time to time and will update our cookies list when we do this. 

Why should I keep cookies switched on?

Our website will work better for you
Some parts of our site only work properly if cookies are enabled. For example, if you’ve disabled cookies, you can’t use Online Services or apply for a new account.


It helps us to improve our website

Cookies help us record which parts of our site you visit. By collecting information like this, we can continue to improve our website.


They’re tiny, harmless files

Our cookies are very small and safe. The information they store and send is scrambled so you can’t be identified from it.


Check or change your cookie settings at the top of this page.

What happens if I block cookies?

You won’t be able to use many of the services we offer. For example, you won’t be able to apply for an account online or use Online Services.

If you want to block cookies from this site, you'll need to change the cookie settings in your browser. To find out how to do this, check in your browser's help section.


Alternatively, you can turn off some of our cookies at the top of this page.


If your browser is set to ‘Do Not Track’, we’ll still ask you to accept cookies to use our website but we won’t track your browsing habits.

What are the different types of cookie?

Session cookies
These are automatically deleted when you leave the website or close your browser.


Persistent cookies
These either stay on your computer until you choose to remove them, or until they expire on a pre-set date.


First party cookies
These are created by and placed on your computer by the owner of the website. They’re usually essential for the website to function properly.


Third party cookies
These are placed on your computer by the owner of the website but they’re managed by another company, for example: Google or YouTube. This type of cookie is often used to help monitor visitors. For example: which pages people visit, for how long, which country they’re from, which search terms they used to find the page, and so on.

Which cookies does this website use?

We use both ‘first party’ and ‘third party’ cookies. ‘First party’ means us, Coventry Building Society. ‘Third party’ means other organisations.

 

First party cookies

These are our own cookies that we currently use:

Essential secure browsing cookie/CBS Login

  • This cookie is essential for all secure browsing on our website. This includes Online Services and applying for an account online. 
  • This is a ‘persistent’ cookie. It’s set when you visit a secure area of our site.
  • It stays on your computer unless you remove it.

 

BrowserWarningSupressed

  • When you first visit our site, we show a banner asking you to accept cookies from us. When you’ve clicked to tell us your choice, this cookie stops the banner appearing. 
  • This is a ‘persistent’ cookie.
  • It will automatically expire after 90 days.

 

Sat_track

  • This is our Adobe plugins cookie.
  • This cookie allows us to use Adobe technology to collect information about visitors to our site, for example, which site you have come from.
  • This is a session cookie which is set when you first visit the site.
  • It will be removed when you close your browser.

 

CBSCustCntctCfrmCookie

  • This cookie saves your confirmation that your contact details are up to date. 
  • This is a 'persistent' cookie.
  • It will automatically expire after 180 days.

 

Analytics

  • This is our analytics preference cookie.
  • It remembers if you’ve accepted cookies to allow us to log which pages you visit and for how long.
  • This is a ‘persistent’ cookie.
  • It will automatically expire after 10 years.

 

Performance-and-Marketing

  • This is our marketing preference cookie.
  • It remembers if you’ve accepted cookies to allow us to monitor how successful our adverts and webpages are.
  • This is a ‘persistent’ cookie.
  • It will automatically expire after 10 years.

 

Third party cookies

We place these on your computer, but they’re managed by Google, Adobe, Gemalto and Hotjar.

These cookies collect anonymised IP addresses to help us understand where our visitors are based. No other personal data is collected by these cookies.

These are the third party cookies we currently use:

 

Google Analytics

  • _utma, _utmz, _utmb, _utmc, _utmt
  • These cookies are managed by Google.
  • We use them to collect information about:
    • how many site visitors we have
    • how visitors use our site
    • where visitors come from, both geographically and from which website
  • _utma, _utmt and _utmz are ‘persistent’ cookies. They’re set when you first visit our site.
  • _utma automatically expires after 2 years.
  • _utmz automatically expires after 6 months.
  • _utmb and _utmc are session cookies. They’re set when you first visit our site. They’re removed when you close your browser.

Google's policy for their third party cookies is  here: www.google.co.uk/policies/privacy/partners.

 

Adobe Analytics

  • s_cc, AMCV#
  • These cookies are managed by Adobe Analytics.
  • We use them to collect information about:
    • how many site visitors we have
    • how visitors use our site
    • where visitors come from, both geographically and from which website
  • Because it is set by our website, s_cc is a first party cookie.
  • It is set on your first visit to our site.
  • It expires when you close your browser.
  • AMCV# is a visitor ID cookie – it is used to identify a unique visitor.
  • It is a ‘persistent’ cookie.
  • It will automatically expire after 2 years.

 

Adobe Target

  • Mbox
  • This cookie gives us the ability to test which content is more relevant to you and show you personalised content based on your behaviour.
  • Because it is set by our website, this is a first party cookie.
  • It will automatically expire after 2 weeks.

 

To opt out of Adobe cookies, please visit www.adobe.com/uk/privacy/opt-out.html.

 

For more information, visit www.experienceleague.adobe.com/docs/core-services/interface/administration/ec-cookies/cookies-privacy.html.

 

Hotjar

We use Hotjar to help us to track behaviour across pages so we can understand how you use our website through tools such as heatmaps, session recordings, and surveys.

  • It does not collect any personal information that can be used to identify you.
  • Hotjar stores information about:
    • where you interact with our site
    • how you interact with our site
    • the order you look at pages
    • what device you use to access our site
  • _hjAbsoluteSessionInProgress, _hjIncludedInPageviewSample and _hjIncludedInSessionSample will automatically expire after 30 minutes.
  • _hjid, _hjShownFeedbackMessage, _hjClosedSurveyInvites, _hjDonePolls and _hjMinimizedPolls are ‘persistent’ cookies and will automatically expire after 1 year.
  • _hjTLDTest, _hjFirstSeen, _hjSessionResumed, _hjRecordingLastActivity and _hjRecordingEnabled are ‘session’ cookies and will be removed when you close your browser.

For more information, visit www.hotjar.com/cookies.

 

Gemalto Fraud Prevention Platform

  •  idb_evercookie/evercookie/eccokieForRe.
  • These cookies are managed by Gemalto.
  • We use them to collect information about:
    • the device you use
    • how you use your device
    • where visitors come from, both geographically and from which website
  • We use them to identify you as a visitor to Online Services.
  • We use them to help prevent fraud.
  • They are 'persistent' cookies. They're set when you first visit our site.
  • They don't expire but can be removed by clearing your browser's cache.

 

Youtube Video

  • PREF, VISITOR_INFO1_LIVE, YSC
  • These cookies are managed by YouTube and we use them to collect information about how many people view the videos on our site.
  • PREF and VISITOR_INFO1_LIVE are persistent cookies which are set when you first view a video on our site. PREF will automatically expire after 2 years and VISITOR_INFO1_LIVE after 8 months.
  • YSC is a session cookie which is set when you visit a page on our site with a video and which will be removed when you close your browser.
Where can I get more information or help?

All about cookies
You can read more at this independent website: www.allaboutcookies.org/manage-cookies.


How the advertising industry uses cookies
If you’re interested in how cookies work and your rights online, have a look at this guide. It explains ‘behavioural advertising’ – how brands use information about your internet browsing to deliver adverts more relevant for you. This website also explains your rights and how to adjust your online privacy setting: www.youronlinechoices.eu.


UK best practice
To help businesses, the International Chamber of Commerce for the UK created a cookie guide. The guide defines categories of cookies, along with example of notices to help website users understand them. The guide gives clear explanations of what cookies do and why web site operators and other organisations use them: www.international-chamber.co.uk/our-expertise/digitaleconomy.

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on

0800 121 8899

Call us