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Fraud and security

Protecting yourself and keeping your money secure

How to stay safe online

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using Wi-Fi, check it’s secure.  If not, use your mobile data connection which encrypts information you send.

Have you been a victim of fraud?

  • Is your cash card, Telephone Grid Card or passbook lost or stolen?
  • Do you think someone has access to any of your Security Details?

 

Call us straight away on 0800 121 8899. If you are calling from abroad call us on +4424 7655 5255. 

Reset online password
Order a password letter

Are those Black Friday deals real?

Be cautious of offers that seem too good to be true, fake websites, and phishing emails that mimic legitimate retailers. Always verify websites before making a purchase, avoid clicking on unexpected links and use secure payment methods such as PayPal or credit cards to stay protected.

Recognising online scams

There are many ways to help protect yourself from online scams. Stay one step ahead of fraudsters and learn how to spot the most common online scams.
Online scams

Need more information?

How to make a Security Disclosure Submission

If you discover a potential vulnerability which could impacts the confidentiality, integrity or availability of systems or data you should:

 

  • not break any laws
  • make the Security Disclosure voluntarily
  • be aged 16 or over, unless you have a Parent or Guardian's permission.

 

Inform us at suspiciousemail@thecoventry.co.uk

More on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 

Take Five To Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. Find out more about Take Five.
Take Five To Stop Fraud

How to protect yourself
Keep safe online

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure.  If not, use your mobile data connection which encrypts information you send.
Online scams

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

Common frauds

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed

Yesterday, people waited on average 

17 seconds for savings enquiries
17 seconds for mortgage enquiries

Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help
Get in touch

Call us on

0800 121 8899

Monday - Friday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
Closed
Closed

Yesterday, people waited on average

1 minute 13 seconds for savings enquiries

8 seconds for mortgage enquiries

Call us

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