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Fraud and security

Protecting yourself and keeping your money secure

If you think you've been a victim of fraud

If your Telephone Grid Card, Cash Card or Passbook is lost or stolen, or you think someone has access to any of your Security Details, call us straight away on 0800 121 8899.

Or if you’re calling from abroad: +4424 7655 5255. You can reset your Online Password now, or you can order a Password Letter to reset your Telephone Password.

Take Five To Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. 

Find out more about Take Five at

Take Five To Stop Fraud

Don't get caught out by the cost of living crisis

Criminals are using the current cost of living crisis to trick you and it’s important to remain vigilant.


These frauds often begin with a call, email or text message that appears to be from trusted organisations such as energy providers and local authorities, offering fake rebates or discounts and are also impersonating well-known supermarket brands and petrol stations offering free food or vouchers that don’t exist.


Criminals may also set up fake mortgage, loan, and insurance companies which they’ll often advertise on social media sites and well-known comparison sites, offering attractive deals.  You’ll be asked to pay an upfront application fee, but the loan will never materialise. Any insurance policies are also likely to be void as the criminal will have falsified your information to reduce the premiums. Criminals who obtain your personal or financial details are then also likely to go on to use these to commit further frauds.

Learn how to recognise online scams and common frauds.

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How to protect yourself
Keep safe online

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure.  If not, use your mobile data connection which encrypts information you send.

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 

How to make a Security Disclosure Submission

If you discover a potential vulnerability which could impacts the confidentiality, integrity or availability of systems or data you should:


  • not break any laws
  • make the Security Disclosure voluntarily
  • be aged 16 or over, unless you have a Parent or Guardian's permission.


Inform us at

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.


Call us on 0800 121 8899

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  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
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Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.


Call us on

0800 121 8899

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