CBS logo
CBS logo

Get in touch

We'd love to hear from you

Christmas and New Year - Contact Centre

 

24 December - 8am - 2pm

25-26 December - closed

31 December - 8am - 4pm

1 January - closed

 

Branch and agency times may vary over Christmas.

Christmas and New Year - Customer Service Centre 

Friday 23 December, 8am - 7pm

Christmas Eve, 9am - 12.30pm

Christmas Day , Boxing Day , Tuesday 27 December, Closed

Wednesday 28 December to Friday 30 December, 8am - 7pm

Saturday 31 December, 9am - 2pm

New Years Eve, New Years Day, Closed

Family sitting around a Christmas Tree
Telephone icon

Call us

0800 121 8899
Free call from mobiles and landlines

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays
From overseas
+44 2476 555 255
Branch

Pop into a branch

Check individual branch opening hours before you visit
Our branches
Email icon

Contact us by email

General enquiry
Support
Send us a secure message in Online Services.
 
Watch our helpful demo to understand how to contact us within Online Services.
Login
Write to us icon

Write to us

If you prefer to write to us, use this address:
Coventry Building Society
Oakfield House
PO Box 600
Binley
Coventry
CV3 9YR

Making a complaint

If you'd like to make a complaint, you can do this online, over the phone, in branch or by post. We take all complaints seriously and work hard to resolve them as quickly as possible.
Make a complaint

Registering a bereavement

When someone dies, there's lots to do at such a difficult time. If they had a Coventry Building Society account that you're dealing with, we'll do our best to make things as easy as we can for you. 
Register

Power of attorney

If you need help or advice on how to set up or register a power of attorney, there's more information here, or call one our specialist team on 0800 587 4525.
Power of attorney
Tablet icon

Occasionally we may try to contact you by text message (SMS), to provide you with important information. SMS messages may be sent from different mobile numbers, short numbers or a sender ID. Currently we send SMS communications out from the following: 

 

  • 07441447221
  • Coventry BS

 

If you’re ever unsure that the message you’ve received has been sent from Coventry Building Society, please don’t hesitate to contact us on 0800 121 8899 to confirm.  

Remember – never put any confidential information about your accounts in an email. If you have access to Online Services, and your message is confidential, login and use the secure message option. It’s safer than an email. You could also write to us, call us on 0800 121 8899 or pop into a branch.

An inclusive environment

We’re committed to creating an inclusive and inspiring workplace, where difference is valued. Our colleagues have the right to feel safe and respected, we won’t tolerate any behaviour that is aggressive, excluding or unsafe. We’ll always support our colleagues if anyone says or does anything that makes them uncomfortable.  

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed

Yesterday, people waited on average 

17 seconds for savings enquiries
17 seconds for mortgage enquiries

Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help
Get in touch

Call us on

0800 121 8899

Monday - Friday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
closed
closed

Christmas and New Year - Contact Centre
24 December
25-26 December
31 December
1 January

Branch and agency times may vary over Christmas.

 
 
8am - 2pm
closed
8am - 4pm
closed

On Saturday, people waited on average

20 seconds for savings enquiries

39 seconds for mortgage enquiries

Call us

Our website uses essential cookies. They help to keep you safe and make sure our site is working properly.

We’d like to use optional cookies to understand how you use our site so we can create a better experience for everyone.

You can find out more in our Cookie Policy.

Manage your cookies

We use three types of cookies to improve your experience. You can choose which optional cookies you’d like to allow below. We’ll save your preferences and apply them when you visit our site in the future. You can find out more in our Cookie Policy.

Essential cookies

Essential cookies are necessary for our website to work. They keep you secure, make sure pages load properly and enable basic features like navigation. These can’t be turned off.
Always active

Performance / analytics cookies

Performance cookies help us understand how you use our website, so we can make it better. They only collect anonymous data, like how long you spend on a page.

Advertising cookies

Advertising cookies help to show you ads that match your interests. They’re managed by trusted third parties so you should only see things that are relevant to you.