A guide to product transfers 

If you simply want to transfer to a new rate with us or change your product type, for example from a five year fixed to a two year fixed, and you’re happy to proceed without advice, you can apply for a product transfer online. You can do this up to four months before your current deal ends.
 

To get started, we’ll need a few key details from you including your full name, date of birth, mortgage account number, and your postcode – either for your home address if you’re applying for a residential mortgage or for the mortgaged property for a Buy to Let product. Once you’ve submitted this information, we’ll let you know which mortgage accounts or sub-accounts you can transfer. When you’re ready, we’ll give you a list of the current mortgages available which you can filter by product type and length.
 

After choosing the mortgage you want, we’ll let you know if there are any additional charges you need to be aware of, such as a product fee. If your choice of mortgage includes this charge, you’ll have the option to either pay this straight away or to add it to your loan. While adding a fee to the loan can be a helpful option to free up some of your cash reserves, remember that interest will be applied to the product fee amount at the same rate as your mortgage loan.
 

And that’s it. By following these steps, you can see how straightforward the product transfer process is. 

The cut-off date to complete a product transfer is the 23^rd of the month for it to be effective from the 1^st of the next month. We also give you the flexibility to change your mind if circumstances change or rates fall. You can simply go back through the same process at any point right up until the 23^rd of the month before the deal starts. If you change product within the timeframe, any product fee you’ve paid will be automatically refunded. Should your new product have a product fee, you will need to pay this again. 

We understand you might want to speak to our team of experts to find the right mortgage product for you. Our friendly team are on hand to guide you through the process and answer any questions you may have. To apply for a product transfer over the phone, It’ll take around 45 minutes for a simple rate change, and a bit longer for anything else. Alternatively, you can speak to your broker.

We’re here to help if you want to make a change when you transfer with us. You don’t have to stick with a like-for-like product when transferring – you can apply to borrow more or make changes to your term. All you’ll need to do is speak to one of our team members and we may need to carry out some additional checks such as proof of income. This may mean the process takes slightly longer.
 

If you’re looking to repay some of your mortgage, you can choose to make a repayment when you transfer to avoid any early repayment charges later on. We will provide a personalised illustration to you to let you know how your decision changes your monthly repayments.

Our team are also on hand to help you make changes to your mortgage term. We will guide you through the process and let you know what changing your mortgage term will mean for you. You can get help with other criteria too, such as a payment holiday.