Useful forms
If there’s something you need to do and you can’t do it online, you might find what you’re looking for here.
To view these forms you'll need Adobe Acrobat Reader.
Changing your personal details
Changing your account details
ISAs
- Cash ISA transfer in form
- ISA internal transfer (current and/or previous years' allowance)
- ISA reactivation form
- Re-register your ISA to top up for the tax year 2024-2025 (3 options)
- Re-register your ISA to top up for the tax year 2024-2025 (4 options)
- Junior Cash ISA transfer request
- Child Trust Fund (CTF) to Junior ISA (JISA) transfer form
- Stocks and shares ISA transfer request
Moving money
Bereavement and power of attorney
- Account closure form - after bereavement
- Attorney registration form (previously known as attorney supplementary form)
Mortgages
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
Lines open
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Monday - Friday
Saturday
Sunday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
Closed
Closed
9am - 2pm
Closed
Closed
Christmas and New Year -
Contact Centre
24 December
25 December - 26 December
31 December
01 January
8am - 2pm
Closed
8am - 2pm
Closed
8am - 2pm
Closed
Branch and agency times may vary over Christmas.
Yesterday, people waited on average
60 seconds for savings enquiries
30 seconds for mortgage enquiries
