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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


What is a sub-account?

A sub-account is a separate loan - if you've borrowed more money or split your borrowing across different parts in the past, you'll have different sub-accounts on your mortgage. You still only make one monthly repayment, but the sub-accounts may have slightly different terms and conditions.

I have more than one sub-account on my mortgage, how is my monthly payment divided between them?

Although you'll usually only make one payment each month, we'll divide the money you pay us between your mortgage accounts in the following order:

1.    Secured personal loan(s)  

2.    Further advance(s)

3.    Main mortgage account

If you'd like more information about how we distribute your monthly payment, please call us on 0800 121 6263.