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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


What if my Offset savings balance exceeds my Offset mortgage balance?

If your Offset savings balance is greater than your Offset mortgage you will not receive any benefit on the excess amount. You may wish to move the excess amount from your Offset savings account into an account that gives you interest on your savings.

Find out more about Offset Mortgages