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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Are you on our Standard Variable Rate (SVR) or variable Privilege Rate?

Most mortgages these days come with an initial offer period. When this period ends and if you don't move on to a new product, you move on to what is called a 'reversionary rate'. For our mortgages this is our Standard Variable Rate (SVR ,currently 4.49%*)  or if you've had the same mortgage product for five years or longer, our variable Privilege Rate (currently 4.24%*).

We understand a variable rate suits many of our members because it offers them flexibility, but other options are available, if you decide to take one of these options changing your rate is simple.

 If you're interested in finding out more just call us on 0800 121 8899.