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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Can I switch to a new mortgage product?

All of our members are equally important to us, so you’ll have access to the same products and rates as those available to new customers under the relevant product range.

Please note: all lending is subject to current product terms, lending policy and product availability and eligibility. You may also incur an early repayment charge in some circumstances.

If you would like to discuss switching your mortgage with us, please call us on 0800 121 6263.

Alternatively, view our range of mortgages here. Please be aware that if you switch to another mortgage before your current deal ends, there may be an early repayment charge.