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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Can I change the way I use my Offset benefit?

Yes, the Offset benefit can be used in one of two ways. You can either reduce your monthly mortgage payments or reduce your mortgage term, and you can change between these two options at any time. All you need to do is contact us to request the change.

Find out more about Offset Mortgages