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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Why haven't I received a statement for my whole MOREgage account?

When you opened your MOREgage account, you took out two loans: a mortgage and an unsecured personal loan. Your unsecured personal loan is administered separately from your mortgage, and you'll receive a separate statement for it on the anniversary date of the completion of your MOREgage.