Menu Open menu
Find a branch Find a branch
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Call us free on 0800 121 8899

We’re open 8am to 7pm Monday to Friday and 9am to 2pm on Saturdays.

Set aside enough time – it can take 45 minutes to 1.5 hours.

If you call us about getting a mortgage, remortgaging, switching or borrowing more, then ‐ like all lenders ‐ we’ll go through detailed questions to assess what you can afford. This covers what you earn and your credit commitments, so make sure you have all these details to hand.

One of our advisors will explain our mortgages and help find the right one.

We don’t have advisors in all our branches, but if you call us on 0800 121 6263, we’ll be happy to help.  We’ll recommend a Coventry mortgage that suits you and help you apply. 

We don't charge anything for our advice but remember - we only offer our own mortgages. When you call us, you’ll need some information to hand about you and the property you’re interested in. Click here for full details of what you’ll need.

Find a mortgage advisor

A mortgage advisor (they can also be called a ‘mortgage broker’) will do a lot of the work for you by finding out what you need and what you’re eligible for, then scouring the market to find you the most suitable mortgage. Before you use a mortgage advisor, check:

  • How much do they charge?

Some will charge you a fee, some earn commission from the mortgage lender – and some do both.

  • Are they qualified?

The most common qualification is CeMAP (Certificate in Mortgage Advice and Practice).

  • How do they work?

Mortgage advisors work in different ways:

  • Some search the ‘whole‐of‐market’ – so they’ll be able to show you a wide range of mortgages and select the right one for you.

  • Some work with a number of lenders but not all – you’ll still be shown a good selection of mortgages but be aware that they’re not able to select from the whole of the market.

Some lenders only make certain mortgages available to ‘direct’ customers, not to customers who’ve come to them through a mortgage advisor – so you might want to do some research of your own.

To find a mortgage advisor, you may want to search or

Try our calculators

To find out what you could borrow, try our mortgage affordability calculator

And you can work out how much your mortgage payments might be every month with our repayment calculator