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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Will I be charged if I repay all, or part of, my mortgage?

There may be a fee if your mortgage is subject to an early repayment charge. The details will be in your original mortgage offer and your annual mortgage statement.

When you fully pay off (redeem) your mortgage we charge a mortgage exit fee, as shown in your mortgage offer. This fee will be waived if there is less than one year left to run on your entire mortgage at the time of redemption. The fee amount is fixed for the term of your mortgage, except where you ask us to arrange additional borrowing, switching your mortgage or arrange a transfer of equity (when, if applicable, it will change to the prevailing fee at the time).

This fee is refundable if you take your next mortgage with us within six months of redeeming the original mortgage account (12 months if your mortgage includes a former Stroud & Swindon Building Society scheme).

Redeeming or part repaying your mortgage

If you repay your mortgage in full or in part by cheque, we will charge an additional seven days' interest on the payment to cover the time it takes for your cheque to clear. If you are making this payment using cleared funds or payment from a Coventry Building Society savings account, this charge will not apply.

Redeeming or part repaying your mortgage with early repayment charges

If you repay all, or part of, your mortgage, you may be required to pay early repayment charges. These charges are made to recover the cost incurred by us for the initial benefit you received on your current mortgage scheme. For details of these fees please refer to your mortgage offer.
If you'd like to repay all, or part of, your mortgage, please contact our Customer Service Centre on 0800 121 6263 or call into your local branch so that we can provide you with a personalised illustration.