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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

The Bank of England announced a reduction in Bank Base Rate (BBR) from 0.75% to 0.25% on Wednesday 11 March 2020. Then, on Thursday 19 March 2020, there was a second announcement that the BBR was being reduced again by a further 0.15%, down to 0.10%.


We have reduced our Standard Variable Rate, Privilege Rate and Base Rate Trackers by 0.50% with effect from 1 April 2020. 

On 19 March 2020 the Bank of England announced the reduction of the base rate by a further 0.15%.  In line with this we reduced our Base Rate Trackers by the same 0.15% effective from 1 May 2020.

We give at least 5 working days notice of any changes in payments.


Our rates have changed 

In response to both Bank of England Base Rate announcements on Wednesday 11 March and Thursday 19 March 2020, we've reduced some of our variable rate savings accounts by up to 0.65%.

Depending on which account you hold, these changes will take effect between 4 - 26 May 2020. 

We will continue to review the rates paid on all variable rate savings accounts.


We've contacted you 

We got in touch with you on 27 March 2020, between 20 - 23 April 2020 or on 12 May 2020, to let you know of the changes being made to your rate(s).

Want to review your options

If you'd like to review your options, why don't you speak to an independent mortgage advisor, or alternatively, you can call us on 0800 121 8899  . 

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