Open banking FAQs
About open banking
What is it and how does it work?
Open banking is a way of securly sharing account information with third parties. You can also choose to allow them to make payments from your everyday payment accounts on your behalf.
Sharing account information with third parties
You may already be familiar with fitness and food tracking apps. Having all your goals and information right in front of you is incredibly convenient, especially when you have a target in mind.
With Account Information Service Providers (AISP), third party providers can help you organise and track your money in a similar way. They can show you all of your payment accounts with numerous providers in one place, helping you manage your finances.
Make payments directly from your everyday payment accounts
When you use your computer or device to buy from an online retailer, you might decide to pay with a debit/credit card or PayPal.
With online banking, you also have the option to pay directly from your bank account to some online retailers, through third party providers that are signed up to offer this service. You may also see this referred to as Payment Initiation Services Providers (PISP).
Is it secure?
Yes, it’s secure – you’re in control of your personal information. No information will be shared without your consent. Businesses providing ‘open banking’ services also need to meet certain requirements designed to protect customers from financial and data loss.
Heard the term API?
API stands for Application Programming Interface – this technology allows different computer systems to communicate and share data securely. If you currently share information online or from your mobile then you’re probably already using it.
Do I have to sign up?
Do I need to bank online to use open banking?
Do all online retailers offer open banking services?
How do I check a service is registered with the Financial Conduct Authority?
Where can I find out more about open banking?
Using open banking services
If I sign up, can I change my mind?
It’s always your choice to use open banking services. To use any of these services, you have to 'opt in'. You don’t have to use them if you don’t want to. If you start using them, you can change your mind at any time.
Changed your mind about a payment?
If you choose to buy something using a Payment Initiation Service Provider (PISP), you may not be able to stop the payment once it's been confirmed. This is because buying something using a PISP is the same as if you were to walk into a shop and buy something using a card.
For immediate payments - once you've confirmed a payment, it can no longer be stopped.
If you change your mind after you've confirmed the payment, you'll need to contact the third party.
For future dated payments and regular payments - once confirmed, future dated payments move to pending payments until the due date. You can view and manage your pending payments and regular payments in Online Services.
What's an everyday payment account?
An everyday payment account is designed to be used mainly for your everyday money such as receiving your salary or pension, making purchases and paying bills.
We don't offer everyday payment accounts with a debit card facility.
Why do I need to confirm my online banking details to complete a request?
Can I share information about all my accounts?
How long will my account information be shared for?
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Closed
8am - 2pm
Yesterday, people waited on average
41 seconds for savings enquiries
28 seconds for mortgage enquiries