Paying my named account

To make a payment to your named account we must be able to confirm it’s in your name. You’ll need to ensure the name we have registered for you matches the name registered with your Named account’s bank.

The easiest way to update your name on your account is at a branch. Bring your documents and we can verify the change and update your details then and there. Alternatively, you can fill in a change of name form and send it to us at:

FREEPOST CBS CUSTOMER SERVICE

It's important that you write the address exactly like this,:

• in capital letters
• all on one line.

You don't need a stamp. Royal Mail delivers Freepost as Second Class mail.

Please note: if you change your name with us, we automatically re-issue any cash cards or passbooks you have for your accounts. You’ll receive them in the post and you can use the same PIN. Your cards with your old name on will become inactive as soon as the new cards are produced.

You can’t opt out of the checks when you make a payment to someone else. However, you may be able to stop your own details being checked when other people try to pay money to your Coventry account.

We’ve introduced Confirmation of Payee to help make payments between banks simpler and help reduce instances of fraud. If you’ve opted out, people who try sending you money won’t be able to get reassurance that they’ve entered your correct details. They may receive a message stating that their bank was unable to confirm your details.

If you’d like to opt out, you can:

• call us to let us know (with your Telephone Security Details to hand)
• send us a secure message within OLS
• write us a letter
• or pop into a branch.

If you change your mind and want to opt back in, you can let us know through the same channels.

Here’s a reminder of our contact information:

Call us:
0800 121 8899

Address:
Coventry Building Society
Oakfield House
PO Box 600
Binley
Coventry
CV3 9YR

Opening Hours:
Monday to Friday: 8am – 7pm
Saturday: 9am – 2pm
Sunday & Bank Holidays: Closed