Register the app on your device

To register for the mobile app, you need to have an existing savings account with us and be setup for Online Services.

 

Check our award-winning savings accounts and open one today. If you've already got an account with us, you can register for Online Services if you haven't already.

What you'll need

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Your Online Services Username and Online Password

If you've forgotten your details, you can retrieve your Username or reset your Online Password.

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An up to date mobile number in our records (we'll text you)

Find out how to update your details if you need to.

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Android or iOS mobile phone

Check your device compatibility.

3 steps to register

Step 1 - Download the app

Android device
Google play store logo
Apple device
Apple app store logo

Choose the device you use the most as the app can only be accessed on one device at a time. You'll need to unregister on one device before you can download on another. You can download our app directly from the Google play or App store. Just search for 'Coventry Building Society'.

 

Follow the prompts on the screen. Allow the app to access your location and accept the Terms of Use (terms and conditions governing the app) if you agree to them.

 

To help meet our fraud requirements and keep your money safe, we need you to 'allow' device location whenever you’re using the app. By downloading and using the app, you agree to and are bound by the Terms of Use.

Step 2 - Verify it's you

Log in with your Online Services Username and Online Password.

 

After this, a text with a unique code will be sent to you. Type this on the app when you receive it.

Step 3 - Set up access to your new app

You'll be asked to create a 6 digit PIN. You'll use this PIN to log in to the app moving forward or depending on your device, you may be able to opt to access your accounts using Face ID or Touch ID instead. Learn more about Face ID/Touch ID.

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App log in

Watch how to log in and view your accounts
Illustration of a man using a phone and walking

App Payments

Watch how to login and make payments
Illustration of a man using a phone and walking

Register our app on your device

Watch our helpful demo that demonstrates how you can register our app on your most-used device.
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Still need help with registering?

Following the prompts on the app should take you to the right place. If that's not working for you, please contact us on 0800 121 6463.

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on

0800 121 8899

Call us