Device compatibility with the app
You can download our app on tablets as well as mobile phones, however it has been designed to work best on mobile phones.
We try to support as many devices as possible, but some are too old to use with our mobile app. The app will only work on one device, so please choose the one you prefer.
Device requirements
Apple (iOS)
iOS version 16.0 or newer
Android
Android 10 or newer
Beta versions of operating systems are not supported.
More device questions
Can I have the app on multiple devices?
I want to transfer the app to a new device.
If you still have the old device, you need to unregister this in the app first. Just go to 'Settings', 'Security & Privacy', then 'Unregister Mobile Device'.
You must unregister the app from your device before using your phone provider's transfer process.
Once you've done this, you can register the app in your new device.
If you no longer have access to the old device, please call us or visit your local branch.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Closed
8am - 2pm
On Saturday, people waited on average
3 seconds for savings enquiries
10 seconds for mortgage enquiries
