App - Terms of Use

These Terms of Use detail the agreement between you and Coventry Building Society (Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ) (“we” / “our” / “us”) whenever you use the Coventry Building Society Mobile Savings App as updated, amended and supplemented from time to time (the “App”). In downloading, installing or otherwise using the App, you accept and are bound by these Terms of Use in relation to your use of all Coventry Building Society products and services accessed by or connected to the App (“Products and Services”).


“Apple” in these Terms of Use refers to Apple Inc, a California corporation with its principal place of business at One Apple Park Way, Cupertino, California 95014, U.S.A. and Apple Distribution International Ltd.


“Google” in these Terms of Use refers to Google LLC, a Delaware limited liability company with principal place of business at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States; Google Ireland Limited, a company incorporated in Ireland with principal place of business at Gordon House, Barrow Street, Dublin 4, Ireland; Google Commerce Limited, a company incorporated in Ireland with principal place of business at Gordon House, Barrow Street, Dublin 4, Ireland; or Google Asia Pacific Pte. Limited, a company incorporated in Singapore with principal place of business at 70 Pasir Panjang Road, #03-71, Mapletree Business City, Singapore 117371, depending on which jurisdiction is being used for distribution of the App on Google Play.


Please carefully read and keep a copy of these Terms of Use (these Terms of Use are also available on our website and in the App). These Terms of Use should be read with and apply in addition to, the terms and conditions that apply to the Products and Services that we provide to you (the “Product Terms”). If there is any inconsistency between these Terms of Use and the Product Terms, the Product Terms will apply to the extent of such inconsistency. 


Your privacy is important to us.


Our Privacy Notice explains how we collect, use, disclose, transfer, and store your information and sets out your rights to your information. You can find the Privacy Notice here which applies to the App and our full Member Privacy Notice. Please check this periodically as we may make minor changes from time to time.


For more information about how we use analytics read our Cookie Policy.


We grant you a non-exclusive, revocable license to use:


  • the App and any updates or supplements to it;
  • the related electronic documentation; and
  • the Products and Services you connect to via the App and the content we provide through it

as permitted in these Terms of Use. The App is licensed to you, not sold.


The ways in which you use the App and related documentation may also be controlled by Apple’s terms and conditions and policies applicable to you (including the Apple Media Services Terms and Conditions and Apple’s Usage Rules as made available by Apple from time to time) together with any other applicable third party terms and conditions and policies that are applicable when you use the App on Apple devices or by Google’s applicable terms and conditions and policies if you use the App on Android devices. These Terms of Use are not intended to conflict with any provisions of either Apple’s or Google’s terms and conditions. If you download the App via the Apple App store, you acknowledge and agree that Apple (and Apple’s subsidiaries) are third-party beneficiaries of these Terms of Use, and that, upon acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof.


Accessing and using the App

  • You agree that you will only download the App from the Apple App Store for iPhone and certain other Apple devices and from the Google Play store for Android devices.
  • You must be 16 or over to accept these Terms of Use and use the App.
  • You may only use the App if you are a customer of Coventry Building Society and are registered for Online Services.
  • We reserve the right to take away or limit your access to Online Services.
  •  We do not currently charge you for using the App, however, we reserve the right to introduce and/or vary a charge in the future and we will notify you before doing so. Your internet or network provider may charge you for using data on your device.
  • The first time you log into the App you will be asked to register. If you have any issues with the App registration process, please review the help pages on our website, contact us by calling 0800 121 8899 or visit your local branch.
  • The App will not provide access to your Products and Services that require more than one signatory (including joint accounts). 

Security Details

To register for the App, you’ll need your Username and Online Password. Once you have registered for the App to log into the App you’ll need a six digit PIN. You may also choose to set up biometric details such as fingerprint or facial recognition. These are called your “Security Details”.


Your Security Details are unique to you and we use them to help protect you and your money. Don’t let anyone else know or have access to your Security Details. Contact us if you think someone else knows them.


We may introduce new Security Details to improve access to your online banking at any time.


If money is taken out of your account without you authorising it where you use the App and we haven’t requested the Security Details set out above, we’ll refund the full amount.


  • To use the App, you will need either an Apple or Android device with sufficient memory and at least the Apple iOS Version 16.0 operating system or at least the Android Version 10 operating system. Further information about compatible operating systems and other requirements to use the App can be found here.
  • You may only register and use the App on one device at a time. You must not distribute or make the App available over a network where it could be used by multiple devices at the same time.
  • You are responsible for keeping your device and log in details safe, setting up device security, installing anti-virus software on your device (where relevant) and logging out of the App when you have finished using it.
  • Once the App is installed on your device, you must tell us if your device is lost or stolen or if you think someone may have tried to use the App on your device.
  • If you download or stream the App onto any device that is not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms of Use, whether or not you own the device you use to access the App.
  • By using the App or any of the Products and Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve and provide any services to you.



By registering to use the App and subject to the Product Terms you are agreeing that we may send information (including account and membership related notices and information) to you by messages in the App.

Availability of the App

You can use the App 24 hours a day unless there is scheduled or emergency maintenance or any other event which affects access to the App.

You may not always be able to use all or some of the App features (for example, when we carry out maintenance or updates to the App). When we know access to the App may be disrupted, we will do our best to give you prior notice. In any event, when the App is unavailable or disrupted you may contact us by using other channels including online or by phone. You hereby acknowledge and agree that we, not Apple or Google, provide the maintenance and support for this App.

From time to time, we may automatically update the App and change the service to improve performance, enhance functionality, reflect changes to the operating systems or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates, or if you opt out of automatic updates, you may not be able to continue using the App and the related services. We take no responsibility for any damage, loss (including consequential losses) or other error that may occur should you choose not to install any recommended update. 

Copyright / intellectual property

  • All rights (including but not limited to all copyright, patents, unregistered and registered design rights, trademarks, graphics, photographic images, material (including any copies or arrangements) (“intellectual property rights”)), and all software, underlying source code, any material sent to you by email or any other form and all other material on this App are copyright of Coventry Building Society (©The Coventry Building Society 2023), all rights reserved or used under licence from Apple (Copyright © 2023 Apple Inc) or Google (Copyright © 2023 Google LLC) or other third parties. We (Apple, Google or other third-party software licensors where relevant due to the use of their software in the App) as applicable reserves all rights (including intellectual property rights) in and to the App not expressly granted to you under these Terms of Use.
  • You have no intellectual property rights in or to the App other than the licence to use the App in accordance with these Terms of Use.
  • You shall not be entitled to grant any rights to any third party in relation to the App.
  • In the event of any third-party claim that the App or the end-user’s possession and use of the App infringes third party’s intellectual property rights, we, not Apple or Google, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

Use of App

You agree to:

  • not rent, lease, sub-licence, loan, provide or otherwise make available the App in any form, in whole or in part, to any person without the prior written consent from us;
  • not store the content of the App on a server (or any other storage device connected to a network), reproduce, copy, distribute, disseminate or modify the content of the App (in whole or in part), or use the content of this App for any commercial, illegal, immoral purpose or outside of these Terms of Use;
  • not use the App in any way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
  • not infringe our intellectual property rights or those of any third-party in relation to your use of the App;
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App; and
  • not collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from the servers running any service / the App.
  •  not export or re-export the App into any U.S embargoed countries or to anyone on the U.S Treasury Department’s Specially Designated Nationals List or the U.S Department of Commerce Denied Persons List or Entity List; and
  • not to use the Products and Services for any purposes prohibited by United States law or the laws of England and Wales.

You may screenshot individual pages on your device, store individual pages electronically, print screenshots of individual pages or display individual pages on a device for your own personal and non-commercial use.

Links from other sites

Where other sites are linked to or from the App (or the App provides access to), there is no implication that the third-party site is part of the App, or that we in any way endorse, examine or evaluate the content, accuracy or policies of the third-party site.

You agree to use third-party sites and services at your sole risk. We will not accept any liability for any claim as a result of the content or activity of a third-party site.

Limitation of liability and disclaimer

Although we make every effort to ensure that the information in the App is both accurate and up to date, we accept no liability for any loss or damage you may suffer (including consequential loss) due to any errors, omissions or inaccuracies however caused.

Further, we accept no liability for any loss or damage you may suffer (including consequential losses) due to any technical error, any use or inability to use the App however caused.

We can give no warranty that the App is fully secure, free of viruses or can be used with any device, software or browser systems. Apple and Google also give no warranty in relation to the App. You agree that use of the App is at your sole risk. The App is provided on an “as is” and “as available” basis with any faults it may have.

We have no responsibility for the device you use to access the App.

We and you hereby acknowledge and agree that we, not Apple or Google, are responsible for addressing any claims of the end-user or any third-party relating to the App or the end-user’s possession and/or use of that App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

The App has not been developed to meet your individual requirements.


We may from time to time run special promotions on this App. These will be subject to additional rules and conditions, which will be made available at the time.

Changes to the Terms of Use

We reserve the right to amend these Terms of Use at any time and where possible we will notify you of such changes in advance of them applying.

We may need to change these Terms of Use to reflect changes in law, regulation and best practice, or to deal with additional features which we introduce. As the App is in a test phase, we may need to change these Terms of Use to improve clarity, or to address any technical changes or other issues identified through the duration of the test phase.

 If you do not accept any changes we make to the Terms of Use you will not be permitted to continue to use the App. You should read the Terms of Use and any changes to the Terms of Use carefully and only accept them if you are happy to be bound by them.

Ending your use of the App

This agreement lasts for an indefinite period of time. To cancel or terminate this agreement with us, click “Unregister Mobile Device” within the App and remove the App from all your devices (including devices that you no longer use or which are no longer in your control. If you have any queries, please call our Customer Service Centre on 0800 121 8899).

We may end your right to use the App at any time. This may occur if you have breached these Terms of Use, we need to do so to meet our legal obligations or we have concerns regarding the security of the App.

If your breach of these Terms of Use can be put right, we may give you a reasonable opportunity to do so. 

If you decide to no longer be a customer of Coventry Building Society, we suggest that you remove the App from your device and unregister your mobile device as referred to above, for privacy and security reasons.

Governing law

These Terms of Use are governed by English law and any legal proceedings in respect of the App shall be determined in the English Courts.

Specifically excluded from application to these Terms of Use is the law known as the United Nations Convention on the International Sale of Goods.

Further information

If you would like any further information about these Terms of Use, please contact us. Find out how to contact us.

If you think the App is faulty, misdescribed or you wish to contact us for any reason please contact us.

If you want to learn more about the App or have any problems using the App, please take a look at our support resources

If you have any feedback, or would like this document in large print, Braille or as an audio CD, we’ll be happy to help. Just call our UK-based Customer Service Centre on 0800 121 8899.


Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892). Coventry Building Society. Principle Office: Coventry House, Harry Weston Road, Binley, Coventry, West Midlands, CV3 2TQ.

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Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.


Call us on

0800 121 8899

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