App Privacy Notice

We are Coventry Building Society. The Group is:

 

  • Coventry Building Society (CBS)
  • Godiva Mortgages Limited
  • ITL Mortgages Limited

 

When we use the terms, we, us, our and the Group in this Notice, we mean Coventry Building Society Group (CBS Group).

 

We collect, use and share information about you so that we can provide you with a savings or mortgage account and related services.

 

This App Privacy Notice explains how we collect, use and share your data when you use our app, including information about the device that the app is installed on, for example, your mobile phone or tablet.

 

You can find full information in our main privacy notice.

 

This app is provided by Coventry Building Society and all products and services accessed via this app are provided by us, our group companies or selected partners.

 

For further information on anything related to this App Privacy Notice, to exercise any of your data protection rights (which are detailed in our main privacy notice), or to contact our Data Protection Officer (DPO), you can contact us at data.protection@thecoventry.co.uk or FREEPOST CBS CUSTOMER SERVICES.

 

We use a range of measures to keep your data safe and secure, which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate standards and regulations. This includes obligations to protect all information and apply appropriate measures for the use and transfer of data. 

 

We may share your data with other entities in the CBS Group. This also includes any sub-contractors, agents or service providers who work for any CBS entity (including their employees, sub-contractors, service providers, directors and officers) so we can  provide you with products or services that you ask for (such as savings accounts and payments).

 

While we hold your data, we’ll keep it safe and secure. And we’ll regularly review the rules around how long we keep it for. Holding your data allows us to comply with our legal and regulatory duties. We also use it for legitimate purposes, such as managing your account and dealing with any complaints, disputes or concerns that may arise.

 

We may also use your data to detect or prevent fraud and financial crime, or answer requests from our regulators etc. When we no longer need your data, we’ll destroy it or anonymise it, safely and securely, in line with our rules on how long we keep your data for.

Permission for devices:

We collect your data to keep you safe. What data we collect, how we use it and whether we share it, depends on your device. In some cases, we’ll seek your permission:

Your location

Allows us to check any unusual or suspicious activity on your device to prevent payment scams and fraudulent activities.

Your biometric information

Allows you to use your biometric credential, such as Face ID or Touch ID (fingerprint recognition). You will use this to log on, make a payment, request a change or do anything within the app that requires your permission to proceed.

Your application's permissions

Allows Apple Store/ Google Play Store to keep a record from where you downloaded the CBS UK Mobile Banking app

  • High sampling rate sensors: Allows us to check any unusual or suspicious activity on your device to prevent payment scams and fraudulent activities
  • Application information: Allows us to collect and use technical data and related information (including but not limited to technical information about your device, system and application software) related to the App. We may use this information, as long as it is in a form that does not personally identify you, to improve our products and services or technologies to you. This also helps us to protect you and us from financial crime. 
  • Bluetooth connect: Allows us to detect the types and number of devices connected to your phone/tablet via Bluetooth because fraudsters can use it to monitor or control your device(s). This helps us to detect and prevent fraud.
  • Read phone state: Allows us to know if you’re on a call while using the app. This helps us to detect and prevent fraud.

Your device information and internet access

Allows you to share device data, including phone number and allows us to check if you have a working internet connection.

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on

0800 121 8899

Call us