How we use your information

We collect, use and share information about you so that we can provide you with a savings or mortgage account and related services.

This app is provided by Coventry Building Society and all products and services accessed via this app are provided by us, our group companies or selected partners.

We use your personal data to provide and improve our mobile banking services. This includes enabling secure login and authentication, processing transactions, and managing your accounts. By using the app, you allow us to deliver the services you request and maintain the functionality you expect.

We also process your data to comply with legal and regulatory obligations, such as preventing fraud and financial crime. This helps us protect both you and the organisation from risks and ensures we meet our statutory duties.

In addition, we use technical information about your device and app usage to maintain and improve performance, enhance security, and develop new features. These activities are carried out under our legitimate interests to provide a safe and reliable service.

Who we share your information with

We may share your data with other entities in the CBS Group. This also includes any sub-contractors, agents or service providers who work for any CBS entity (including their employees, sub-contractors, service providers, directors and officers) so we can provide you with products or services that you ask for (such as savings accounts and payments).

We may also use your data to detect or prevent fraud and financial crime, or answer requests from our regulators etc. When we no longer need your data, we’ll destroy it or anonymise it, safely and securely, in line with our rules on how long we keep your data for.

While we hold your data, we’ll keep it safe and secure. And we’ll regularly review the rules around how long we keep it for. Holding your data allows us to comply with our legal and regulatory duties. We also use it for legitimate purposes, such as managing your account and dealing with any complaints, disputes or concerns that may arise.

Your Rights under data protection law

• You have a number of rights relating to the personal information that we hold about you.

These rights are:

• The right to be informed about the processing of your personal information (our Privacy Notices)
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• The right to object to the processing of your personal information
•  The right to restrict processing of your personal information
• The right to erasure (also called the right to be forgotten)
• The right of access to your personal information and to obtain information about how we process it
• The right to move, copy or transfer your personal information (the right to portability)
• Rights related to automated decision making, including profiling, which has a legal effect on or significantly affects you. 

You can find out more about these rights and how to exercise them on our dedicated data rights page. 

We use a range of measures to keep your data safe and secure, which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate standards and regulations. This includes obligations to protect all information and apply appropriate measures for the use and transfer of data.