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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

Using Online Services

Changes to your online security

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before.

You’ll need to receive an automated call when you log in and use your account so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

To check that we have the right contact details for you, call us on 0800 121 8899, or visit your nearest branch.

These changes are all part of our commitment to putting our members and security first.

Using Online Services

Adding another user to Online Services
Your online access is unique and for security reasons shouldn't be shared with anyone else, even if they're a joint account holder. If you’re a joint account holder, you can register in your own name to view the account online.
You may not be able to view all your accounts

If you've opened a new account online, it won't appear in Online Services for up to 15 minutes. Log out and try again in a while. 

There are also some accounts that we can't show you online, for example Junior ISAs. You can manage these accounts by phone - just call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.

If you're not sure your contact details are up to date

You'll need to receive an automated call when you log in and use your account so we can confirm it's you. 

If we don't have a home and/or mobile number for you, you won't be able to manage your account online. 

To check that your contact details are correct, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.

Your 'available balance' is how much you have available to withdraw.

Your 'account balance' could be different because it includes cheques that are waiting to be cleared. The account balance is the amount we use when we calculate your daily interest.

So if you have payments due to go out, the amount you can withdraw is your available balance, not your account balance. 

Technical help

Recommended browsers

For the best experience online, we recommend using the following browsers:

For Online Services:

  • Microsoft Internet Explorer 11 and above
  • Microsoft Edge
  • Google Chrome 65 and above
  • Firefox 60 and above

For our website:

  • Microsoft Internet Explorer 11 and above
  • Microsoft Edge
  • Google Chrome 65 and above
  • Firefox 60 and above

Mobile browsers:

  • Safari for iOS - latest version
  • Google Chrome - latest version

Always use the latest version of your browser - it'll help to keep your information safe from online security threats.

You can find links to the most up-to-date browsers here: https://www.gov.uk/help/browsers.

Settings you need to use Online Services

To use Online Services, you’ll need to enable certain settings on your computer. To find out how to do this, or to check all your settings, go to your browser’s help section.

Javascript

You need to enable Javascript in your browser to use Online Services. It’s a common computer language that’s used by many websites so they run correctly. This can usually be changed in your browser settings.

Cookies

We recommend you accept cookies from us – they help our website work better and you won’t be able to log in to Online Services if cookies are disabled.

(Don’t worry – we take your right to privacy seriously. We won’t disclose information about you or your accounts to anyone, other than where we have your consent, or where we’re compelled or allowed by law to do so).

Privacy Policy

Pop-ups

A ‘pop-up’ is any page that appears in a new or 'pop-up' window, usually over the top of the page you’re viewing. A ‘pop-up blocker’ prevents this happening.

We recommend that you enable pop-ups because we use them to highlight important information and for our application forms and calculators. If you disable them, you’ll still be able to use Online Services, but you won't be able to see some of the help sections that appear in pop-up windows.

Temporary internet files

Most browsers store copies of web pages, images and other temporary files for faster viewing later.

So that you can always see the latest versions of our pages, make sure the settings for your 'temporary internet files’ and ‘history' are set to 'automatically'.

If you see a ‘time out’ message

‘Time out’ means your current Online Services session has expired. If we don’t see any activity, we'll end your session to help keep your information safe.  

You’ll need to start what you were doing again.

If you’re having any difficulties, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.

Automated call

About the automated call

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before. 

You’ll need to receive an automated call when you log in and use your account, so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

When you're ready to receive the call (you can do this 24/7), it won't take long and it won't be a real person.

You won’t need to be able to hear the automated call. Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone. You won't be asked to do anything else.

These changes are all part of our commitment to putting our members and security first.

If you didn’t receive the call

You may not have received the automated call because:

  • You asked us to call you on your mobile, but you don’t have a signal. You'll need to answer the call so try again when you have a signal or select your home number instead. 
  • You asked us to call you on a number you didn’t intend to, for example, your home number rather than your mobile. Choose the correct number and make your request again.
  • The number we hold for you is out of date. To check that we have the right contact details for you, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.
Using a Call Minder or Guardian
If the automated call is blocked by your service, check your 'blocked' settings. You may need to add this number - 024 7601 6451  - to the list of numbers that should always be allowed, or to your Call Guardian white list.
If you don't have a phone or access to a phone
You won’t be able to use Online Services if you don’t have a phone, as you won't be able to receive the automated call to confirm it's you. You’ll have to provide a phone number to register for Online Services, and you’ll need to be able to access that phone when you’re logging in. It can be your home landline – it doesn’t have to be a mobile.
The number of the automated call

The automated call number is 02476 016 451. It's the only number we'll ever use to confirm it's you when you log in and use your account. We'll only ever ask you to key or say the code you see on your Online Services screen into your phone.

If you have a call guardian or call minder service (e.g. Sky Shield), save it to your phone’s contacts so that the call won’t be blocked and you recognise that it’s us calling.

This number doesn’t accept incoming calls and you won’t be able to call it back. If you need to talk to us, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.

Security and fraud concerns

If you see a transaction you don’t recognise
If you think you've been the victim of fraud, or someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Go to our fraud and security section for information on how to recognise common scams.
If you think you’ve sent a payment to the wrong person
Call us straight away on 0800 121 8899

Accessibility

Using Online Services if you have a hearing impairment

If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it.

Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.

If you have any accessibility concerns

The changes we’ve made are in line with new regulations designed to make banking online even more secure. The only way you’ll be able to log in and use Online Services is by receiving an automated call.

If you can’t receive an automated call for any reason, or you have any other concerns about how to log in and use Online Services, you can email us on support@thecoventry.co.uk, call us on 0800 121 8899 or visit your nearest branch.

You can still use Telephone Services to manage your account. Just call us on 0800 121 8899 and have your Telephone Security Details to hand.