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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Changes to your online security help

How to set up your new Security Details

Changes to your online security

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before.

You’ll need to receive an automated call when you log in and use your account so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

To check that we have the right contact details for you, call us on 0800 121 8899 or visit your nearest branch.

These changes are all part of our commitment to putting our members and security first.

If you're not sure your contact details are up to date

You'll need to receive an automated call when you log in and use your account so we can confirm it's you.

If we don't have a home and/or mobile number for you, you won't be able to manage your account online.

To check that we have the right contact details for you, call us on 0800 121 8899 or visit your nearest branch.

Using Online Services if you live abroad

If you live overseas and you've already registered for Online Services, you can still manage your accounts online as long as you have an up-to-date telephone number to receive the automated call on.

If you have an overseas address, you won't be able to register for Online Services. You can call us on +44 2476 555 255 to manage your accounts by phone. Just make sure you have your Telephone Security Details to hand.

Automated call

About the automated call

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before. 

You’ll need to receive an automated call when you log in and use your account, so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

When you're ready to receive the call (you can do this 24/7), it won't take long and it won't be a real person. 

You won’t need to be able to hear the automated call. Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone. You won't be asked to do anything else.

These changes are all part of our commitment to putting our members and security first.

Why we've chosen an automated call
An automated call is an easy and safe way to confirm it’s you when you’re logging in and using Online Services. It’s also a solution that caters for most of our members because it doesn’t just rely on one type of technology. It allows members to use either a personal mobile or a home landline (or both), so it gives more choice and accessibility for members who want to continue to manage their accounts online.
If you haven’t got mobile signal

You’ll need to receive an automated call when you log in and use Online Services so we can confirm it’s you. You’ll need to answer the call so if you don’t have a mobile signal, try again when you have a signal, or if you have access to your home number select this instead.

If we don’t have a record of your home number, it won’t appear as an option and you’ll need to let us know what it is. To check that we have the right contact details for you, call us on 0800 121 8899 or visit your nearest branch.

The number of the automated call

The automated call number is 02476 016 451. It's the only number we'll ever use to confirm it's you when you log in and use your account. We'll only ever ask you to key or say the code you see on your Online Services screen into your phone.

If you have a call guardian or call minder service (e.g. Sky Shield), save it to your phone’s contacts so that the call won’t be blocked and you recognise that it’s us calling.

This number doesn’t accept incoming calls and you won’t be able to call it back. If you need to talk to us, call us on 0800 121 8899 and have your Telephone Security Details to hand. Or visit your nearest branch.

If you don't have a phone or access to a phone
You won’t be able to use Online Services if you don’t have a phone, as you won't be able to receive the automated call to confirm it's you. You’ll have to provide a phone number to register for Online Services, and you’ll need to be able to access that phone when you’re logging in. It can be your home landline – it doesn’t have to be a mobile.
Using a Call Minder or Guardian
If the automated call is blocked by your service, check your 'blocked' settings. You may need to add this number - 024 7601 6451 - to the list of numbers that should always be allowed, or to your Call Guardian white list.
Will I always receive an automated call?
In most instances, yes. But when you’ve logged in to Online Services, there may be occasions when we don’t ask you to enter any of your Security Details when you use your account, or we only ask you to just enter your Online Password. This might happen for example, if you’re making a payment to another of your Coventry Building Society accounts.

Accessibility

Using Online Services if you have a hearing impairment

If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it.

Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.

If you have any accessibility concerns

The changes we’ve made are in line with new regulations designed to make banking online even more secure. The only way you’ll be able to log in and use Online Services is by receiving an automated call.

If you can’t receive an automated call for any reason, or you have any other concerns about how to log in and use Online Services, email us on support@thecoventry.co.uk, call us on 0800 121 8899 or visit your nearest branch.

You can still use Telephone Services to manage your account. Just call us on 0800 121 8899 and have your Telephone Security Details to hand.