How to set up your new Security Details

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before.

You’ll need to receive an automated call when you log in and use your account so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

To check that we have the right contact details for you, call us on 0800 121 8899 or visit your nearest branch.

These changes are all part of our commitment to putting our members and security first.

You'll need to receive an automated call when you log in and use your account so we can confirm it's you.

If we don't have a home and/or mobile number for you, you won't be able to manage your account online.

To check that we have the right contact details for you, call us on 0800 121 8899 or visit your nearest branch.

If you live overseas and you've already registered for Online Services, you can still manage your accounts online as long as you have an up-to-date telephone number to receive the automated call on.

If you have an overseas address, you won't be able to register for Online Services. You can call us on +44 2476 555 255 to manage your accounts by phone. Just make sure you have your Telephone Security Details to hand.

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before. 

You’ll need to receive an automated call when you log in and use your account, so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

When you're ready to receive the call (you can do this 24/7), it won't take long and it won't be a real person. 

You won’t need to be able to hear the automated call. Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone. You won't be asked to do anything else.

These changes are all part of our commitment to putting our members and security first.

You’ll need to receive an automated call when you log in and use Online Services so we can confirm it’s you. You’ll need to answer the call so if you don’t have a mobile signal, try again when you have a signal, or if you have access to your home number select this instead.

If we don’t have a record of your home number, it won’t appear as an option and you’ll need to let us know what it is. To check that we have the right contact details for you, call us on 0800 121 8899 or visit your nearest branch.

The automated call number is 02476 016 451. It's the only number we'll ever use to confirm it's you when you log in and use your account. We'll only ever ask you to key or say the code you see on your Online Services screen into your phone.

If you have a call guardian or call minder service (e.g. Sky Shield), save it to your phone’s contacts so that the call won’t be blocked and you recognise that it’s us calling.

This number doesn’t accept incoming calls and you won’t be able to call it back. If you need to talk to us, call us on 0800 121 8899 and have your Telephone Security Details to hand. Or visit your nearest branch.

If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it.

Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.

The changes we’ve made are in line with new regulations designed to make banking online even more secure. The only way you’ll be able to log in and use Online Services is by receiving an automated call.

If you can’t receive an automated call for any reason, or you have any other concerns about how to log in and use Online Services, email us on support@thecoventry.co.uk, call us on 0800 121 8899 or visit your nearest branch.

You can still use Telephone Services to manage your account. Just call us on 0800 121 8899 and have your Telephone Security Details to hand.