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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

Changes to your online security help

Changes to your online security

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before.

You’ll need to receive an automated call when you log in and use your account so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

To check that we have the right contact details for you, log in to Online Services or call us on 0800 121 8899. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). Or visit your nearest branch.

These changes are all part of our commitment to putting our members and security first.

If you're not sure your contact details are up to date

You'll need to receive an automated call when you log in and use your account so we can confirm it's you.

If we don't have a home and/or mobile number for you, you won't be able to manage your account online.

To check that we have the right contact details for you, log in to Online Services or call us on 0800 121 8899. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). Or visit your nearest branch.

If you’re not a UK resident

If you live overseas and you've already registered for Online Services, you can still manage your accounts online as long as you have an up to date telephone number to receive the automated call on. 

If you have an overseas address, you won't be able to register for Online Services. You can call us on +44 2476 555 255 to manage your accounts by phone. Just make sure you have your security details to hand.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). 

Automated call

About the automated call

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before. 

You’ll need to receive an automated call when you log in and use your account, so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

When you're ready to receive the call it won't take long, you can do this 24/7 - it won't be a real person.

You won’t need to be able to hear the automated call. Wait 20 seconds from answering the call, then key or say the code you see on you Online Services screen into your phone. The call won’t ask you to do anything else.

These changes are all part of our commitment to putting our members and security first.

If you haven’t got mobile signal

You’ll need to receive an automated call when you log in and use Online Services so we can confirm it’s you. You’ll need to answer the call so if you don’t have a mobile signal, try again when you have a signal, or if you have access to you home number select this instead.

If we don’t have a record of your home number, it won’t appear as an option and you’ll need to let us know what it is.

To check that we have the right contact details for you, log in to Online Services or call us on 0800 121 8899. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). Or visit your nearest branch

The number of the automated call

This is the number we’ll call you from – 024 7601 6451. It’s the only number we’ll ever use to call you when you log in and use your account, and we’ll only ever ask you to key or say the code you see on your Online Services screen into your phone.

If you have call guardian or call minder service (e.g. Sky Shield), save it to your phone’s contacts so that the call won’t be blocked and you recognise that it’s us calling.

This number doesn’t accept incoming calls and you won’t be able to call it back. If you need to talk to us, call us on 0800 121 8899 and have your security details to hand. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). 

If you don't have a phone or access to a phone
You won’t be able to use Online Services if you don’t have a phone. You’ll have to provide a phone number to register for Online Services, and you’ll need to be able to access that phone when you’re logging in. It can be your home landline – it doesn’t have to be a mobile.

Accessibility

Using Online Services if you have a hearing impairment

If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it.

Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.

If you have any accessibility concerns

The changes we’ve made are in line with new regulations designed to make banking online even more secure. Once they happen, the only way you’ll be able to log in and use Online Services is by receiving an automated call.

If you can’t receive an automated call for any reason, or you have any other concerns with how to log in and use Online Services, you can email us on support@thecoventry.co.uk, or send us a secure message. You can also visit your nearest branch and speak to us in person, or call us on 0800 121 8899.

You can still use Telephone Services to manage your account. Just call us on 0800 121 8899 and have your security details to hand. Our Customer Service Centre is open Monday to Friday 8am–8pm, Saturday 9am–5pm, Sunday 10am–4pm (closed bank holidays).