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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

If you're thinking about repaying all or part of your existing mortgage, you may have some questions about how this works. Have a look through the information below which should help with some of the key questions.

If you can't find what you are looking for or have specific questions about your mortgage, please get in touch on 0800 121 8899.

Please remember that additional payments are subject to your existing mortgage terms and conditions which may include Early Repayment Charges (ERCs)*.

*An ERC is a fee that may apply if you repay your mortgage balance in full, whilst in your initial period. You may also be charged ERCs if you overpay more than your mortgage allows. You can check the ERCs that may apply to your mortgage in your illustration.

Paying more

If you pay extra towards your mortgage, the amount you pay will determine whether it’s treated as a capital repayment or an overpayment. 

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Charges for repaying early

There may be a fee if your mortgage is subject to an early repayment charge. Your original mortgage offer and your annual mortgage statement will tell you if this is the case.

Please remember that additional payments are subject to your existing mortgage terms and conditions which may include Early Repayment Charges.

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Redeeming your mortgage

If you plan to redeem your mortgage, please call us on 0800 121 6263 or visit your local branch for a redemption statement, which will give you a more accurate indication of what the total cost of paying back your mortgage will be.

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Payment holidays

You’ll need to check your mortgage terms and conditions to see if your mortgage allows for payment holidays. Payment holidays are only available on certain mortgages.

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Changing your details

If you need to update your payment details, including changing the date or amount of the payment or changing the account you use to pay a direct debit, you'll need to get in touch.

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Financial difficulties

We all go through changes in our lives that can sometimes lead to financial struggles. If you’re having trouble paying your mortgage, or you think you may face difficulty in the future, it’s important to let us know as soon as you can ‐ there are things we may be able to do to help.

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