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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Keep track of your interest rate

  • Through Online Services
    Select the account and then go to My Transactions

  • On our website
    If your account is still available, you'll find it in our list of savings accounts. If not, it'll be in Closed accounts. 

            Closed Easy access accounts 

            Closed Bond accounts 

            Closed Cash ISA accounts

            Closed Childrens accounts

            Closed Supporters accounts

            Closed Everyday money accounts

            Closed Limited access accounts

            Closed other savings accounts

Your interest rate might be different from the advertised rate

The interest rate we're paying you might be different to the advertised interest rate for the account.

This could be because: 

  • Your balance is less than the minimum, or 

  • The account has a tiered interest rate.

Your statement shows the interest rate on your balance on the date we issued the statement. The interest rate you're earning today might be different if your balance has changed or if there's been a rate change in the time since we issued your statement.