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Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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Brexit - how will it affect us?

What’s happening?

In January 2020, the UK left the European Union (EU) and entered the ‘transition period’ which gives the UK and the EU time to negotiate their future relationship.

EU law applies in the UK until the transition period comes to an end on 31 December 2020. As part of the EU we’re allowed to provide services to customers living in other EEA countries, but at the end of the transition period that will change.

Some British banks and building societies will no longer be able to offer bank accounts to customers living in certain countries within the European Economic Area (EEA) unless a new agreement is reached with the EU.

What will change?

We’re still waiting for the majority of EEA countries to announce their intentions and we won’t know the exact details until the individual regulators have made their position clear. As we learn more, we’ll find out if we can still provide accounts to members living in those countries.

As the new regulations are announced, we’ll keep this page updated and write to any of our members who will be affected by the changes. And if you have any concerns in the meantime, please get in touch.

The Dutch National Bank has published a statement confirming that UK financial institutions won’t be able to provide current or savings accounts to customers living in the Netherlands from 1 January 2021.

We’ve written to members who live in the Netherlands asking them to transfer their money to another provider and close their accounts with us by 31 March 2021.

Do you live in the Netherlands?

Unfortunately if your main residence is in the Netherlands, then from 1 January 2021 we won’t be able to provide you with your account any longer.

If you already hold an account with us, we've sent you a leaflet with all the information you need. If you haven’t received it or you can’t find it, contact us and we can send you another copy – or we can talk you through what you need to do.

  • You need to close your accounts and transfer your savings to an account with another provider by 31 March 2021.
  • You can use your accounts as usual until they’ve been closed, or until the deadline of 31 March 2021.
  • If you don’t close your accounts by 31 March 2021, we’ll have to close them for you. You’ll then need to contact us and tell us where you’d like us to transfer your money to.
  • You won't be able to use Online Services once your accounts have been closed. 

Remember to:

  • Redirect any regular payments in and out of your Coventry account to an account with a different provider.
  • Download any statements you want to keep while you still have access to Online Services.
  • If the account you hold with us is an ISA, ask your new provider for an ‘ISA transfer’ so that your money keeps its tax-free status.

How to close your account

  • Log in to Online Services – if you’re registered and it’s possible for your account, go to the account and select ‘Close account’.
  • Call us – if you’re outside of the UK use +44 2476 555 255 and 0800 121 8899 from within the UK. Check below for our current opening hours and make sure you have your Telephone Security Details to hand.
  • Visit a branch if you’re in the UK and you’re able to.

It’s important that you write the address exactly like this, in capital letters and all on one line. You don’t need a stamp. Royal Mail delivers Freepost as second class mail.

If you live outside of the UK, we enclosed a pre-paid envelope in the letter we sent you.

When you write to us, make sure you include the account number and tell us what you’d like us to do with any money left in the account. Don’t forget to sign the letter.

You may be able to keep your accounts open

If our records are incorrect and you have an address in the UK which is your main residence – or you’re moving back to the UK before 31 March 2021 – you may be able to keep your accounts open.

So, if the address we hold for you in the Netherlands needs to be changed to a UK address, call us as soon as possible and we’ll do our best to help.

Get in touch

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Saturday 9am-2pm
Sunday closed
Closed on bank holidays

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