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Registering a bereavement

Ways to register a bereavement

We know it’s a difficult time when you lose a loved one, so we'll do our best to make this process as easy as we can for you.


Let us know online

You can use our online form straight away to let us know that someone has died.


You'll need to confirm:

  • a few details about you
  • some details about the person who has died, including their date of birth, date of death and address
  • some basic account details if you have them

When you've completed the form, we'll update our records. If you're the primary contact or formally dealing with their estate we’ll write to you and let you know what happens next. If you’ve told us that you’re dealing with the estate, please be aware that we may share your name with other people to tell them that you have this responsibility. 





Other ways to notify us

If you'd prefer to speak to us, call our specialist bereavement team on 0800 587 4565. We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed bank holidays). Or visit a branch.

You can also notify us by post using this address:

PO Box 600
Oakfield House

Need more help?

Managing bereavement expenses

After someone's died, there are often expenses to be paid. If they had savings with us, there are some payments that we can make from their accounts, including:

  • funeral expenses, memorial stone or plaque, notice of death
  • probate, letters of administration, court fees
  • inheritance tax

Read more about what you'll need to send us if you need to do this.

More about payments

Sadly fraudsters may target executors of deceased's estate. They may pose as solicitors or representatives of other organisations, saying that there are debts in the deceased's name that still need to be paid. Make sure to check any debt is genuine before paying it and double check the payment details to make sure that any payments are going to the right place.

Need more information?

We've put together some more information about what happens at this difficult time.

It tells you what to expect, what documentation we may need to see and what we'll need to do with their accounts. 

Read our FAQs

Download our bereavement guide (PDF)

Help with legal terms

We know there are a lot of legal terms around the bereavement process which can be difficult to get to grips with.


Read our FAQs for a full glossary of the terms you may come across.

Useful contacts

Here are a few useful contacts when you are managing a bereavement:


The Court Tribunal Finder

To find your local court to obtain Grant of Representation visit, For information on how to amend titles in Scotland, go to

Government agencies

Most councils run a service called 'Tell Us Once' - it lets you report a death to most Government organisations in one go. Visit

Government advice on bereavement 

Go to

Citizens Advice

Can help you understand what financial help is available. Visit

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.


Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
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Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.


Call us on

0800 121 8899

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