Member support
Cost of living help
Identification
Bereavement
Fraud and Security
Power of attorney
Accessibility and wellbeing
Payment difficulties
Make a complaint
Useful forms
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
Lines open
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Monday - Friday
Saturday
Sunday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
Closed
Closed
9am - 2pm
Closed
Closed
Christmas and New Year -
Contact Centre
24 December
25 December - 26 December
27 December - 30 December
31 December
01 January
8am - 2pm
Closed
8am - 7pm
8am - 2pm
Closed
8am - 7pm
8am - 2pm
Closed
Branch and agency times may vary over Christmas.
Yesterday, people waited on average
39 seconds for savings enquiries
3 seconds for mortgage enquiries
