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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Buying a new home

Enter a value between £1 and £99,999,999
Enter a value between £1 and £1,000,000 Enter a value between £1 and £250,000 Enter a value between £25,001 - £1,000,000 The mortgage amount can not exceed the property value
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Your home may be repossessed if you do not keep up repayments on your mortgage.

Buying your first home?

If you've saved a 5% deposit or more, we're ready to help you buy a home.

First time buyer guide

Already have a mortgage with us?

If you have an existing mortgage with us, you may be able to take your current mortgage with you when you move.

Buying a new home - help

I’m thinking of buying a new home. When should I start looking for a mortgage?

You can call us as soon as you like...

Read more

How much can I afford to borrow?

Use our affordability calculator below to see how much you could borrow.

What’s the best way to contact you?

The best way is to call 0800 121 6263, Monday - Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 4pm.

New home – new mortgage

With a wide range of fixed and variable mortgages, and a range of benefits including different product fees, we’ll help you find the mortgage that suits you best.

A transparent approach to fees

We’ve been closely involved in the mortgage industry’s initiative with UK Finance and Which? to make our fees and charges easy for you to understand.

3 years in best buy tables

We've had mortgages in the national press best buy tables every week for the past three years.

How much can I borrow? Try our affordability calculator

Find out how much you could borrow with one of our mortgages. It will take about 10 minutes to complete and you'll need the following information:

Your income details (regular salary/wages, bonuses, overtime, allowances).

Any credit commitments you have including (loans/student loans, pension payments, credit and store cards, family commitments; school fees, child maintenance, child care).

The calculator is not an offer to lend and is for new purchase and re-mortgage applications only.

If you are an existing customer who is looking to make a change to your mortgage, such as borrowing more, give us a call on 0800 121 8899 and we'll let you know how much you could borrow.

Ready to get started? Choose the number of applicants below

How to apply