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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


For free, independent advice on how to manage your money and deal with debt, or for help with other issues that could be affecting you or your family, take a look at the following links.

Financial support
Citizens Advice
www.citizensadvice.org,uk
03444 111 444
Money Advice Service
www.moneyadviceservice.org.uk
0800 138 7777
Money Advice Trust
www.moneyadvicetrust.org
0808 808 4000
Payplan
www.payplan.com
0800 137 1111
Turn2us
www.turn2us.org.uk
Independent specialised support
Action Fraud
www.actionfraud.police.uk
0300 123 2040
Action on hearing loss 
www.actionhearingloss.org.uk
0808 808 0123
Age UK 
www.ageuk.org.uk
0800 678 1602
Alcoholics Anonymous 
help@aaemail.org
0800 917 7650
Alzheimer's Society 
www.alzheimers.org.uk
0300 222  1122
Carers UK
www.carersuk.org
0800 808 7777
Cruise Bereavement Care
www.cruise.org.uk
0808 808 1677 
GamCare
info@gamcare.co.uk
0207 801 7000
Gov UK
www.gov.uk
Learning Disability Helpline (part of Mencap)
www.mencap.org.uk
0808 808 1111
Macmillian Cancer Support
www.macmillian.org.uk
0808 808 0000
Mind
www.mind.org.uk
0300 123 3393
National Domestic Abuse Helpline
www.nationaldahelpline.org.uk
0808 2000 247
Royal National Institute of Blind People (RNIB)
www.rnib.org.uk
0303 123 9999
Salvation Army
www.salvationarmy.org.uk
020 7367 4500
Samaritans 
www.samartians.org
116 123
Scope
www.scope.org.uk
0808 800 3333
Shelter 
www.englandshelter.org.uk
0808 800 4444
Stroke Association 
www.stroke.org.uk
0303 303 3100
Women's Aid
www.womensaid.org.uk

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details.