To find out more about how we look after your data view our Privacy Notice.
We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.
If you need to do something that can’t be done online, you can call us. Our branches are open but working differently at the moment. Please only visit if you can’t do what you need to do online or on the phone. Our coronavirus support page has all the information you need about how to manage your money from home and how our services are affected.
Making a complaint
If you'd like to make a complaint, you can do this online, over the phone, in branch or by post. We take all complaints seriously and work hard to resolve them as quickly as possible.
When someone dies, there's lots to do at such a difficult time. If they had a Coventry Building Society account that you're dealing with, we'll do our best to make things as easy as we can for you. More about registering a bereavement
Power of attorney
If you need help or advice on how to set up a power of attorney for a loved one, call us on 0800 587 4525.
Remember – never put any confidential information about your accounts in an email. If you have access to Online Services, and your message is confidential, login and use the secure message option. It’s safer than an email. You could also write to us, call us on 0800 121 8899 or pop into a branch.
We're here to help
You can use online support to find what you're looking for: