Your ‘available balance’ might not be the same as your ‘account balance’
Your 'available balance' is how much you have available to withdraw.
Your 'account balance' could be different because it includes payments that are waiting to be sent, or cheques that are waiting to be cleared. The account balance is the amount we use when we calculate your daily interest.
So if you have payments due to go out, the amount you can withdraw is your available balance, not your account balance.
Passbooks, statements and paperless
Updated passbook: If you have a passbook and keep it up to date by bringing it into a branch then this will give you a record of all payments into and out of your account.
Non-updated passbook: If you don’t keep it updated or choose to group your transactions together then we’ll send you a paper statement within a month of any money leaving your account. We won’t send you more than one statement per month per account.
Paper statements: We’ll send you a statement when money leaves your account. This will arrive within 30 days of the transaction. We won’t send you more than one statement per month per account.
Online statements: If your account is online only or you’ve chosen to go paperless, we’ll email you within a month of any money leaving your account to let you know that your statement is ready to view and download.
You’ll receive an annual statement about all your account(s)
We send all our savers a statement once a year in April/May which shows the balances on all the savings accounts you have with us and the interest we have paid you up to the 5th April. We send you this annual statement, even if you use Online Services
and have opted for paperless statements.