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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Your property may be repossessed if you do not keep up repayments on your mortgage.

With an Offset mortgage, your savings offset the interest you pay on your mortgage, helping you reduce the mortgage term or your monthly mortgage payment, whichever suits you best. Even small regular savings can help you save money on your mortgage.

It’s easy to manage – we keep our Offset simple – and you can access your savings whenever you want to.

An Offset is a repayment mortgage for residential properties only – we don’t offer it for Buy to Let.

Here's how it works:

An Offset savings account is linked to your Offset mortgage to reduce the amount of mortgage interest you’re charged.

You still have to make your monthly capital repayment, but we only charge you interest on the difference between your Offset savings balance and the mortgage amount. The mortgage interest you save is called the ‘Offset benefit’.

You can use the Offset benefit to reduce the overall term of your mortgage or reduce your monthly payment. 


Your mortgage = £100,000

You always pay capital repayments on this amount

Your savings = £20,000

We only charge you interest on

The difference between your savings and the mortgage amount.

An Offset with us is simple

One savings account
Keep your savings in one, easy to manage account linked to your mortgage.

Easy access to your savings
Using Online Services, telephone banking, and ATMs. And you can set up Direct Debits and standing orders on your savings account.

You can apply to borrow more at the same rate
Up to the maximum loan to value and subject to our lending criteria at the time.

You can choose how you use the Offset benefit

To reduce the overall term of your mortgage:

  • You continue to make the full contractual monthly mortgage payment each month. This is the amount agreed when you took out the mortgage
  • Any Offset benefit reduces the outstanding capital balance
  • This in turn reduces the amount of mortgage interest you pay overall, and therefore shortens the time it takes to pay off the mortgage.

The amount you save and therefore the actual difference to your mortgage term and overall cost will vary depending on how much money you put into your Offset savings account.

If you choose this option, your monthly mortgage payments are only recalculated following a significant change to your mortgage, for example, as a result of a rate change.

To reduce your monthly payment 

  • You always have to make monthly capital repayments on the whole mortgage balance.
  • At the end of each month, the Offset benefit automatically reduces the amount we collect by Direct Debit (you must pay by Direct Debit if you choose this option) by the same amount for the next monthly mortgage payment, or the month after that, depending on when the payment is due. Mortgage payments made before the 7th of the month may result in the Offset benefit reducing your monthly payment a month later.
  • You’ll still pay your mortgage for the whole of the original term, but depending on how much money you have in your Offset savings account, you pay less mortgage interest each month.

It’s important to remember:

  • If there’s an increase in the interest rate payable on your mortgage, your monthly payment may go up.
  • The money in your Offset savings account won’t earn interest because it’s offsetting the interest payable on your mortgage. But it also means that there’s no income tax liability on those savings.
  • Because we don’t pay interest on your Offset savings account, it doesn’t count towards your Personal Savings Allowance. For more about this, go to and type ‘tax on savings interest’ in the search box.

Your Offset savings account - how it works 

We’ll open your Offset savings account as soon as your mortgage has completed.

You can add to it whenever you like – more money in your savings account means less interest to pay on your mortgage loan. And you can take money out of your Offset savings account whenever you like too.

There’s no minimum amount required, so you don’t have to save regularly.

When we open your Offset savings account, we won’t automatically transfer any Direct Debits, standing orders or funds into it from other accounts. You’ll need to do this yourself.

You can find all the information you need about how to use your account in the booklet we send you when we open the savings account for you. If you have any specific question about your Offset savings account, call us on 0800 121 8899.

If you have more money in your Offset savings account than you have on your Offset mortgage

You won’t receive any Offset benefit on the excess amount. You may wish to move some of your savings into an account that pays you interest.

If you have the same amount in your Offset savings account as the amount you owe on your mortgage

You’ll still need to make a capital repayment every month.

If you have no money in your Offset savings account

You won’t receive any Offset benefit. If this is the case, you may want to review your situation to make sure an Offset mortgage is still right for you.

Call us on 0800 121 8899 and we’ll be happy to help.

Making overpayments

You can make overpayments on your Offset mortgage in a number of ways – small ad hoc overpayments, larger lump sum overpayments and regular overpayments (Early Repayment Charges may apply).

But remember, after you’ve made an overpayment into your mortgage account you won’t be able to access it again, so if you think you might need the money in future you might be better off saving it in your Offset savings account instead. That way, you’ll receive a greater Offset benefit and have access to the money whenever you need it.

To talk to us about making overpayments, call us on 0800 121 8899.

If you move home and transfer your Offset mortgage

If you apply to transfer – or port – your Offset mortgage to another property, we’ll set up a new Offset mortgage and savings account for you when the purchase is complete.

What you’ll need to do:

  • Let us know whether to cancel or transfer any existing standing orders and Direct Debits. We can’t do this without your permission.
  • Transfer any money into the new Offset savings account. We can’t do this automatically for you.

If your mortgage is repaid, transferred to another property, or transferred to a non-Offset mortgage, we’ll transfer your original Offset savings account into an instant access account.

Is an Offset mortgage right for you?

Our mortgage advisors will be able to take your individual circumstances into account and give you more information about how you could benefit from an Offset mortgage.

But generally, if you have some savings and like the idea of paying your mortgage off early, or paying less each month, an Offset could be right for you.

To find out more, call us on 0800 121 8899.


All of the information given is subject to our lending criteria and the specific terms and conditions of your mortgage.