How a bond works

Follow these four easy steps:

1. Apply and open the bond

Choose your bond and apply online, at a branch or by phone. 

You'll always have 14 days to change your mind after we've opened the account for you.

2. Pay in
You have a limited time to pay in - the 'deposit window'. This is 14 days from when we open your bond or while the account is still to open to new investors, whichever is longer. Our fixed rate bonds are limited issue (that means they're often only open for a few weeks or months) so if you're interested in one of our accounts, you have to move quickly. 
3. Earn interest
You can have this paid annually into the bond, or if you’d like to have an income while we look after your money, you can have the interest paid monthly or annually to another account. We pay higher rates in exchange for leaving your savings with us for a while - so you won't usually be able to take money out before the account 'matures'.
4. Term ends - the bond matures
We’ll write to you at least 14 days before this happens with details of your options. We'll always offer you a choice of bonds, including a re-investment account with similar terms.

When a bond matures

What happens when my bond comes to the end of its term?
The term is the length of time we pay you the fixed rate of interest. We’ll write to you at least 14 days before the bond comes to an end with details of how you can re-invest your savings with us, or withdraw some or all of your money. 
What are my options?

There’ll be a default option – another bond with us. The length of the term will either be shorter, the same or no more than six months longer than the duration of your original account. We’ll pay you the best interest rate we can for the term. 

If you want to re-invest your money in the default option, you don’t need to do anything – we’ll automatically re-invest your savings for you. If you want to withdraw some of all of your money, close your account or re-invest in another option, complete the Bond Maturity Instruction form and send it to us. 

Do I need to send my instruction form back?

You only need to send the form back if you want to re-invest into another option, add money to your bond, take out some money, or take out all money and close your account.

If you want to re-invest all your savings in the default option we’ve offered you, without adding any extra, you don’t have to do anything. We’ll take care of everything for you and let you know when it’s done. 

After my bond matures
We’ll write to you again to confirm what’s happened. If you decide to continue saving with us, you’ll have 21 days once the bond has matured to change your mind and close your new account(s), or withdraw all or some of the money. 
What is my cooling off period?
Check the date your account comes to the end of its fixed term. From that date, you've got another 21 days to change your mind if you want to. So even if we automatically re-invested your money for you (because we didn't hear from you), you can still choose a different option or close your account during that 21-day period. 

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on

0800 121 8899

Call us