Current account providers are required by the FCA to share this information so that you can directly compare the services on your account to what other providers offer on their accounts.
This allows you to choose the account that's best for you.
Additional support
If you have a current account with us, we can also provide extra support should you need us. Read more
| How and when you can contact us to ask about the following things: | ||||
|
24 hour help? | Telephone | Internet banking | Mobile banking |
| Contact details | UK Tel: 0800 121 8899 Overseas Tel: +44 2476 555 255 |
Not possible* | Not possible** |
|
| Checking the balance and accessing a transaction history |
No | Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
| Sending money within the UK, including setting up a standing order |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
| Sending money outside the UK |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
| Paying in a cheque |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
| Cancelling a cheque |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
Cash withdrawal in a foreign currency outside the UK |
No | Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
| A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to a lack of funds |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* | Not possible** |
| A direct debit, or allowing someone to collect one or more payments from your account using your debit card number |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* |
Not possible** |
| Third party access to an account, for example under a power of attorney |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* |
Not possible** |
| Problems using internet banking or mobile banking |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* |
Not possible** |
| Reporting a suspected fraudulent incident or transaction |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* |
Not possible** |
| Progress following an account suspension or card cancellation, e.g. following a fraud incident |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* |
Not possible** |
| Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available |
No |
Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-4pm Closed Bank Holidays |
Not possible* |
Not possible** |
| Note: This is a list of common queries. It does not represent the full list of queries you can raise in relation to your account (or queries you can raise in one of our branches). | ||||
| How and when you can use your bank account to do the following things: | |||
|
Telephone banking | Internet banking | Mobile banking |
| Checking the balance | 24 hours | 24 hours |
Not possible** |
| Accessing a transaction history |
Not possible |
24 hours |
Not possible** |
| Sending money within the UK |
Not possible |
24 hours |
Not possible** |
| Setting up a standing order |
Not possible |
24 hours |
Not possible** |
| Sending money outside the UK |
Not possible |
Not possible |
Not possible** |
| Paying in a cheque |
Not possible |
Not possible |
Not possible** |
| Cancelling a cheque |
Not possible |
Not possible |
Not possible** |
| Note: This is a list of common actions. It does not represent the full list of actions you can take in relation to your account (or actions you can take in one of our branches). | |||
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
|
||
|
In the 3 months between 1 July 2018 and 30 September 2018 | In the 6 months between 1 April 2018 and 30 September 2018 |
| Total number of incidents reported | 2 | 4 |
| Incidents affecting telephone banking | 0 | 0 |
| Incidents affecting mobile banking | 0 | 0 |
| Incidents affecting internet banking |
0 | 0 |
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data. The most recent summary is available at https://www.coventrybuildingsociety.co.uk/consumer/get-in-touch/make-a-complaint/complaints-report.html |
The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/ |
To open any of our accounts, a new customer will need to provide us with the documents and information set out at https://www.coventrybuildingsociety.co.uk/consumer/help/identification.html. We may request additional information or documentation in individual cases.
|
|
| You can open an account: | |
Without visiting a branch |
No^ |
| Where a visit to a branch is required, without needing an appointment | No^ |
| By sending us documents and information electronically | No^ |
| By post | No^ |
Find a branch
0800 121 8899