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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

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Already an existing mortgage customer?

Your home may be repossessed if you do not keep up repayments on your mortgage.

Important update - If you're an existing customer coming to the end of your current deal, we  have a range of owner occupied products available up to 90% LTV. Call us to discuss your options.

Call 0800 121 8899

Our mortgage advisors would love to speak to you.
Our mortgage advisor team

Based on the last working day's average call time we answered your calls in 38 seconds.

Monday to Friday 8am-7pm, Saturday 9am-2pm, Sunday- closed. Closed on bank holidays.

Gold Ribbon holder

Fairer Finance is an independent consumer group that ranks providers on trust, complaints, transparency and happiness.

We've been proud holders of Gold Ribbons from Fairer Finance since they were introduced.

Existing members - help

When will I get my mortgage statement?

Every year we send you a statement...

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I’m struggling to meet my mortgage repayments. What should I do?

If you’re having trouble paying your mortgage, or think you may struggle in the future, call us as soon as possible on 0800 121 6263.

Can I add or remove someone from my mortgage?

You'll need to apply to us for a 'transfer of equity'...

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I’m an existing mortgage customer. Can I switch to a different mortgage?

Yes, you can apply to switch your mortgage...

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I’m moving home. Can I take my mortgage with me?

Most of our mortgages are ‘portable’. Call us on 0800 121 6263 as soon as you decide you want to move home.

I’d like to borrow more. Can I do this?

Yes, but it will be subject to the value of your property and the Loan to Value...

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How to apply