Find a branch
0800 121 8899When we must receive your instruction
During our opening hours
When transaction takes place/ money available
We take the amount off your balance immediately
When you can cancel a payment
Not possible – because it happens immediately
When we must receive your instruction
Anytime
When transaction takes place/ money available
We take the amount off your balance immediately
When you can cancel a payment
Not possible – because it happens immediately
When we must receive your instruction
During our opening hours
When transaction takes place/ money available
We take the amount off your balance on the same day we receive your instruction or on the next Business Banking Day
When you can cancel a payment
A cheque can’t be stopped except if it’s lost or stolen, or if we have clear evidence of fraud. Contact us to cancel a cheque.
When we must receive your instruction
During the opening hours of our Customer Service Centre
When transaction takes place/ money available
We take the amount off your balance on the same day we receive your instruction or on the next Business Banking Day
When you can cancel a payment
A cheque can’t be stopped except if it’s lost or stolen, or if we have clear evidence of fraud. Contact us to cancel a cheque.
When we must receive your instruction
Anytime via Online Services or during our opening hours (at a branch or via our Customer Service Centre)
When transaction takes place/ money available
We normally take the amount off your balance immediately
When you can cancel a payment
Not possible – because it happens immediately
When we must receive your instruction
Anytime via Online Services or during our opening hours (at a branch or via our Customer Service Centre)
When transaction takes place/ money available
We take the amount off your balance on the next Business Banking Day after your instruction
When you can cancel a payment
Up to 8pm on the Business Banking Day before we’re due to make the payment
When we must receive your instruction
Anytime via Online Services or during our opening hours (at a branch or via our Customer Service Centre)
When transaction takes place/ money available
We take the amount off your balance on the date you request or, if this is a Saturday, Sunday or Bank Holiday, on the Business Banking Day after your instruction
When you can cancel a payment
Up to 8pm on the Business Banking Day before we’re due to make the payment
When we must receive your instruction
N/A – you instruct the organisation you want to pay and they make the request.
When transaction takes place/ money available
We take the amount off your balance on the date you agreed with the organisation, or on the next Business Banking Day
When you can cancel a payment
Up to 8pm on the Business Banking Day before we’re due to make the payment. We recommend you also contact the organisation you’re paying.
When we must receive your instruction
N/A – you instruct the organisation you want to pay and they make the request.
When transaction takes place/ money available
We take the amount off your ‘Available balance’ on the date you agreed with the organisation
When you can cancel a payment
It’s not possible to cancel after you’ve confirmed the transaction (ie: after you’ve entered your PIN or given your card details)
When we must receive your instruction
N/A – you instruct the organisation you want to pay and they make the request.
When transaction takes place/ money available
We take the amount off your ‘Available balance’ on the date you agreed with the organisation
When you can cancel a payment
Up to the end of the Business Banking Day before we’re due to make the payment. We recommend you also contact the organisation you’re paying.
Our withdrawal limits
These are our current limits, but check the Specific Terms of your account to make sure they apply to your account:
Cash over the counter at any Coventry branch
Maximum £500 per day, per account, without notice
With 48 hours’ notice, the maximum is £4,000 per day, per person
Additional ID will be required.
At a cash machine
Maximum £500 per day (in no more than 5 withdrawals per day)
At a Coventry cash machine, the minimum withdrawal is £10.
Cash over the counter at an agency
Maximum £500 per customer, per day
Cheque in a branch
No limit
Cheque in an agency
From 1 July 2019 the maximum cheque limit over the counter in an agency is £15,000. Please contact your local agency for more information on your options.
Online Services
Maximum £50,000 per transaction to a nominated bank account
Maximum £10,000 per transaction to an account with another bank or building society
Maximum £5,000 per transaction to another account held with the Coventry
Debit Card purchases and cashback
Merchant limits may apply
For cashback, the Coventry limit is £1,000 per day (in no more than 5 cashback transactions per day)
If your card is declined when you try to make a large transaction, call us on 0800 121 8899 during our normal business hours.