Menu Open menu
Find a branch Find a branch
Branch
Go
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Login Login
Login

We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

Withdrawing from your account
Cash taken out over the counter in branch 

When we must receive your instruction

During our opening hours


When transaction takes place/ money available

We take the amount off your balance immediately


When you can cancel a payment

Not possible – because it happens immediately

Cash taken out at a cash machine

When we must receive your instruction

Anytime


When transaction takes place/ money available

We take the amount off your balance immediately


When you can cancel a payment
 
Not possible – because it happens immediately 

Cheque withdrawn over the counter at a branch

When we must receive your instruction

During our opening hours


When transaction takes place/ money available

We take the amount off your balance on the same day we receive your instruction or on the next Business Banking Day


When you can cancel a payment

A cheque can’t be stopped except if it’s lost or stolen, or if we have clear evidence of fraud. Contact us to cancel a cheque.

Cheque requested by post or telephone

When we must receive your instruction

During the opening hours of our Customer Service Centre


When transaction takes place/ money available
 
We take the amount off your balance on the same day we receive your instruction or on the next Business Banking Day


When you can cancel a payment

A cheque can’t be stopped except if it’s lost or stolen, or if we have clear evidence of fraud. Contact us to cancel a cheque.

Internal transfer (between Coventry accounts) 

When we must receive your instruction

Anytime via Online Services or during our opening hours (at a branch or via our Customer Service Centre)


When transaction takes place/ money available
  
We normally take the amount off your balance immediately


When you can cancel a payment

Not possible – because it happens immediately

Transfers out (to an account with another bank/building society)

When we must receive your instruction

Anytime via Online Services or during our opening hours (at a branch or via our Customer Service Centre)


When transaction takes place/ money available
  
We take the amount off your balance on the next Business Banking Day after your instruction


When you can cancel a payment

Up to 8pm on the Business Banking Day before we’re due to make the payment

Future-dated transfers out and standing orders (either to a different Coventry account or to an account with another bank/building society)

When we must receive your instruction

Anytime via Online Services or during our opening hours (at a branch or via our Customer Service Centre)


When transaction takes place/ money available
   
We take the amount off your balance on the date you request or, if this is a Saturday, Sunday or Bank Holiday, on the Business Banking Day after your instruction


When you can cancel a payment

Up to 8pm on the Business Banking Day before we’re due to make the payment

Direct Debit 

When we must receive your instruction

N/A – you instruct the organisation you want to pay and they make the request.


When transaction takes place/ money available
    

We take the amount off your balance on the date you agreed with the organisation, or on the next Business Banking Day


When you can cancel a payment

Up to 8pm on the Business Banking Day before we’re due to make the payment. We recommend you also contact the organisation you’re paying.

Our withdrawal limits

These are our current limits, but check the Specific Terms of your account to make sure they apply to your account:

Cash over the counter at any Coventry branch
Maximum £500 per day, per account, without notice
With 48 hours’ notice, the maximum is £4,000 per day, per person
Additional ID will be required. 

At a cash machine
Maximum £500 per day (in no more than 5 withdrawals per day)
At a Coventry cash machine, the minimum withdrawal is £10.

Cash over the counter at an agency
Maximum £500 per customer, per day

Cheque in a branch 
No limit

Cheque in an agency
The maximum cheque limit over the counter in an agency is £15,000. Please contact your local agency for more information on your options.

Online Services
Maximum £50,000 per transaction to a nominated bank account
Maximum £10,000 per transaction to an account with another bank or building society
Maximum £5,000 per transaction to another account held with the Coventry.