Ways to withdraw
| Cash taken out over the counter in branch | When we must receive your instruction During our opening hours
|
| Cash taken out at a cash machine | When we must receive your instruction Anytime
You can visit LINK Cash Locator or download the LINK Cash Locator App and simply enter your postcode and filter your results to find an ATM which best suits your needs. |
| Cheque withdrawn over the counter at a branch | When we must receive your instruction During our opening hours
When you can cancel a payment A cheque can’t be stopped except if it’s lost or stolen, or if we have clear evidence of fraud. Contact us to cancel a cheque. |
| Cheque requested by post or telephone | When we must receive your instruction During the opening hours of our Customer Service Centre
A cheque can’t be stopped except if it’s lost or stolen, or if we have clear evidence of fraud. Contact us to cancel a cheque. |
| Internal transfer (between Coventry accounts) | When we must receive your instruction Anytime via Online Services or the app, at a branch or via our Customer Service Centre during our opening hours.
Not possible – because it happens immediately |
| Transfers out (to an account with another bank/building society) | When we must receive your instruction Anytime via Online Services, at a branch or via our Customer Service Centre during our opening hours.
If you make a payment to your named bank account Monday - Friday before 5pm (excluding bank holidays) it will be processed the same banking day. As a result, you'll be unable to cancel the payment. Any payments that fall outside of the above can be cancelled up to 7pm on the business banking day before we're due to make the payment. |
| Future-dated transfers out and standing orders (either to a different Coventry account or to an account with another bank/building society) | When we must receive your instruction Anytime via Online Services, at a branch or via our Customer Service Centre during our opening hours.
Up to 7pm on the Business Banking Day before we’re due to make the payment |
| Direct Debit | When we must receive your instruction N/A – you instruct the organisation you want to pay and they make the request. Up to 7pm on the Business Banking Day before we’re due to make the payment. We recommend you also contact the organisation you’re paying. |
Our withdrawal limits
These are our current limits, but you should check the Specific Terms of your account to make sure they apply to your account:
Cash over the counter at any Coventry branch
Maximum £500 per day, per account, without notice
With 48 hours’ notice, the maximum is £4,000 per day, per person
Additional ID will be required.
At a cash machine
Maximum £500 per day (in no more than 5 withdrawals per day)
At a Coventry cash machine, the minimum withdrawal is £10.
Cash over the counter at an agency
Maximum £500 per customer, per day.
Cheque in a branch
No limit.
Cheque in an agency
The maximum cheque limit over the counter in an agency is £15,000. Please contact your local agency for more information on your options.
Online Services
Maximum £50,000 per transaction to a Named Bank Account
Maximum £20,000 per transaction to accounts with other UK bank or building society (that aren't your Named Bank Account) each day
Maximum £20,000 per transaction to another account held with the Coventry that is not in your name.
App
Maximum £50,000 per transaction to a Named Bank Account
Through a Payment Initiation Service Provider
Maximum £20,000 per day. Retailers may apply their own limits.
How do I give notice to make a withdrawal or close my account without being charged?
Depending on your account, you can give notice through Online Services, or tell us in a branch. You can also call us on 0800 121 8899 or write to us at:
FREEPOST CBS CUSTOMER SERVICE
It's important that you write the address exactly like this, in capital letters, all on one line. You don't need a stamp. Royal Mail delivers Freepost as Second Class mail.
Remember to include your account number and signature on your letter.
Who do I make my deposit cheque out to?
Make the cheque out to the account holder, and write the account number next to the name.
Then take it into a branch, or post it to:
FREEPOST CBS CUSTOMER SERVICE
It's important that you write the address exactly like this, in capital letters, all on one line. You don't need a stamp. Royal Mail delivers Freepost as Second Class mail.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Yesterday, people waited on average
49 seconds for savings enquiries
42 seconds for mortgage enquiries
