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Call us 0800 121 8899
Contact

Call us

Free call from mobiles and landlines


Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 


All enquiries 0800 121 8899

Call costs explained


We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

When your bond 'matures'

Your bond will ‘mature’ at the end of the ‘term’. The term is the length of time we pay you the fixed rate of interest.

We’ll write to you at least 14 days before the bond matures with details of how you can re-invest your savings with us, or withdraw some or all of your money.

There’ll be a default option – another bond with us. The length of the term and the restrictions on access will be similar to your original account and the interest rate will be the most attractive we can pay for the term.

If you want to re-invest your money in the default option, you don’t need to do anything – we’ll automatically re-invest your savings for you. If you want to withdraw some or all of your money, or re-invest in another option, complete the Bond Maturity Instructions Form and send it to us.

After your bond matures

We’ll write to you again to confirm what’s happened. If you decide to continue saving with us, you’ll have 21 days to change your mind and close your new account(s), or withdraw all or some of the money if you wish.