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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

What you’ll need to have to hand:

Whether you call us or speak to a mortgage advisor, this is the information you’ll need to provide:

About you

  • Full name
  • Current address, and addresses for the previous 3 years
  • Date of birth

We’ll ask for evidence that proves who you are and where you live, for example, a valid UK passport or UK photocard driving licence, along with a UK‐based utility bill. To see more details about identification click here.

About the property

  • Purchase price / value

If you already have a mortgage:

  • How much you owe
  • What the monthly repayments are
  • Who the mortgage lender is

About your earnings

We’ll need:

  • Employed? Payslips for the last three months

  • Self‐employed? Directors with more than a 20% share require an Accountant's certificate covering the most recent year's accounting period. Sole Traders/partnerships require the latest years HMRC tax calculation and latest years HMRC Tax Year Overview.
  • Contractor?  Copies of contracts demonstrating continuous employment in contracting over the last 2 years. An employer’s reference giving full details of the current contract. There must be a minimum of 6 months remaining on the existing contract. If there is less than 6 months remaining, this is only acceptable if the employer confirms in writing that the contract will be renewed for a minimum of a further 6 months or provides a copy of the new contract.

We’ll ask you for details of all your income including:

  • Gross annual income
  • Gross annual bonus
  • Overtime, shift allowances and commission
  • Other allowances
  • Gross dividend income for the last two years
  • Gross share of net profits
  • Pension income – private and state
  • Rental income from other properties

About any credit commitments you have

  • Credit and store cards – including the provider, your credit limit and how much you currently owe
  • Other mortgages, both residential and Buy to Let – with outstanding balances and current monthly mortgage payments
  • Ground rent and service charges
  • Secured and unsecured personal loans, including student loans
  • Hire purchase agreements and lease payments
  • Home insurance (building and contents)
  • Life assurance
  • Pension contributions
  • Nursery/childminding fees
  • School fees
  • Maintenance payments