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Call us 0800 121 8899
Contact

Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


 


My mortgage deal is coming to an end

Your home may be repossessed if you do not keep up repayments on your mortgage.

Switching your mortgage is simple

For details of our exclusive residential product transfer range, call us on
0800 121 6263
Our mortgage advisor team

Based on the last working day's average call time we answered your calls in 10 seconds.

Monday to Friday 8am-7pm, Saturday 9am-2pm, Sunday closed. Closed on bank holidays.

What happens during the call?

1

We’ll ask a few simple questions. If you’re just changing rates, this takes around 45 minutes for residential customers and 20 minutes for Buy to Let.

Making changes to the amount or term will take a little longer.

2

Once we’ve agreed your new rate, we’ll send you all the paperwork.

3

If you’re just looking at changing your current rate then all we need is an electronic signature.

Buy to let customers



Choose your product online before you call. 

Renew your deal four months in advance


We'll let you know four months before your current rate ends so you can call us any time to find a new deal. We offer the same products to our existing members as new customers, and if you are not making any changes to the term or amount of your mortgage then there'll be no need for solicitor or valuation fees.

 

 

 

 

 

A mortgage provider you can trust

We're a Which? Recommended Provider (again!).
Which? Recommended Provider for mortgages

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