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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

 


My current mortgage deal is coming to an end

Your home may be repossessed if you do not keep up repayments on your mortgage.

Changing to a new deal is simple. Call 0800 121 6263.
 

Our mortgage advisor team

Based on the last working day's average call time we answered your calls in 23 seconds.

Monday to Friday 8am-7pm, Saturday 9am-2pm, Sunday- closed. Closed on bank holidays.

What happens during the call?

1

We’ll ask a few simple questions. If you’re just changing rates, this takes about 45 minutes. Making changes to the amount or term will take a little longer.

2

Once we’ve agreed your new rate, we’ll send you all the paperwork.

3

That’s it. All we need is a signature which you can do electronically.

How can we improve our website?

See what mortgage products may be available to you

Important update- If you're an existing customer coming to the end of your current deal, we  have a range of owner occupied products available up to 90% LTV. Call us to discuss your options.
Enter a value between £1 and £99,999,999
Enter a value between £1 and £1,000,000 Enter a value between £1 and £250,000 Enter a value between £25,001 - £1,000,000 The mortgage amount can not exceed the property value
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Renew your deal four months in advance


We'll let you know four months before your current rate ends so you can call us any time to find a new deal. We offer the same products to our existing members as new customers, and if you are not making any changes to the term or amount of your mortgage then there'll be no need for solicitor or valuation fees.

Quality mortgage products

Moneyfacts voted us Best Remortgage Provider 2020.
Moneyfacts awards - best remortgage provider