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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


To find out what type of mortgage you have, check your annual mortgage statement: it shows whether part, or all, of your mortgage is Interest‐only.

How it works 

With Interest-only, your monthly mortgage payments only cover the interest charged on the loan and not the loan itself. At the end of the mortgage term, unless you’re making overpayments, you’ll still owe the original amount borrowed– it won’t have reduced – and it’s your responsibility to pay it back.

For example:

If you have an Interest-only mortgage of £100,000 for 25 years, you'll pay the interest on the loan each month.  But at the end of the 25 years, you'll still owe the full £100,000 (the 'capital').

If you’re not sure, call us on 0800 121 6263 and we’ll talk it over with you.

Repaying your Interest‐only mortgage

If you have an Interest‐only residential mortgage you need to ensure your repayment plan will cover the original amount you borrowed. Some options are:

Start a repayment plan
An endowment policy, a pension and investment plan are types of repayment vehicles which may help. This may help you save enough to pay off the capital in full but you should review it regularly to make sure it’s achieving the right amount of growth.
 
Overpayments

This will reduce the amount you owe. The terms of your mortgage will state if this is possible.

Change all of your mortgage from Interest‐only to a repayment mortgage (subject to affordability)
With a repayment mortgage, you’ll repay the capital as well as the interest. Please note Early Repayment Charges (ERCs) may be payable if you change your repayment type. Please see here for more details

Review your repayment plan

You’ll need to review your repayment plan regularly to make sure it’s on track and you’ll have enough to repay the loan at the end of the mortgage term.

You may find our self-assessment form useful. It'll help you identify whether there could be shortfall in your savings plan.

If you think there could be a shortfall, or you would like to discuss alternative methods of repayment that we can support with, speak to our Interest-Only Team on 0800 121 6263. We can't give you investment advice, but we can talk through some options which could help you reduce how much you owe. 

Shortfall in your repayment plan

If you think there could be a shortfall, speak to our Interest‐only Team on 0800 121 6263. We can talk through any concerns you have and, where appropriate, book an appointment with a qualified mortgage advisor to recommend a solution. 

No repayment plan in place

If you don’t have a repayment plan in place, it’s important to think about how you’ll pay off the loan at the end of the mortgage term.


We’ll write to you from time to time to remind you to review your plans. We’re here to help and if you’re worried about how you’re going to repay the loan, call us on 0800 121 6263.


We can talk through any concerns you have and, where appropriate, book an appointment with a qualified mortgage advisor to recommend a solution.

Concerns about your Interest‐only mortgage

It’s your responsibility to have a plan in place to make sure you can repay the balance at the end of the term. The original loan amount must be repaid, so you may have to think about selling the property, if no other plans are in place.
 

If you have any concerns, call us on 0800 121 6263. We can talk through any concerns you have and, where appropriate, book an appointment with a qualified mortgage advisor to recommend a solution.

Endowment policy linked to Interest-only mortgage

If you have an endowment policy linked to your Interest-only mortgage and have concerns about it, call us on 0800 121 6263. We can't give investment advice but we can talk through any concerns you have and, where appropriate, book an appointment with a qualified mortgage advisor to recommend a solution.

Keeping in touch about your plans

We’ll write to you from time to time to remind you to review your plans. We’re here to help and if you’re worried about how you’re going to repay the loan, call us on 0800 121 6263.

Contact our Interest-only Services Team

We can support you and discuss any concerns you may have. If you have any questions about your Interest-only mortgage or concerns about how you’ll pay off the capital, call our dedicated Interest-only Services Team on 0800 121 6263.