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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

If you’re thinking of renting out your home temporarily and you have a mortgage with us, call us first on 0800 121 6263 because we need to agree to it.

We know things can change and we’ll do our best to help – so we can usually set up a ‘Consent to Let’ agreement if you want to rent out your home for a year or less.

A Consent to Let mortgage allows you to rent out your home for a limited amount of time.

Please note: that if you have a Consent to Let mortgage, for England and Wales, it is your responsibility to ensure that your property meets the Minimum Energy Efficiency Standard (MEES). For more information go to the Government website.

There are some costs involved: 

  • We’ll increase the interest rate on your mortgage by 1% (for the length of the agreement)

  • We’ll charge a one-off administration fee of £100 for each Consent to Let. This covers the cost of temporarily changing the terms of your mortgage.

If you rent out your home without our agreement, you’ll break the terms and conditions of your mortgage and your insurance policies may not be valid.

Renting your property out for longer than a year?

If you're thinking of renting your property out for longer than a year, then you’ll probably need to change to a Buy to Let mortgage. 

Call us on 0800 121 6263 and talk it over with one of our advisors – they’ll assess your situation and let you know if a Buy to Let mortgage might suit you better.