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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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We've introduced a new way to log in and use your account that's easier and safer than ever before.

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Registering a bereavement

We know it’s a difficult time when you lose a loved one, so we'll do our best to make this process as easy as we can for you.

Let us know online


You can use our online form straight away to let us know that someone has died.


You'll need to confirm:

  • a few details about you 
  • some details about the person who has died, including their date of birth, date of death and address
  • some basic account details if you have them

When you've completed the form, we'll update our records. If you’re formally dealing with their estate we’ll write to you and let you know what happens next.

 
 

Other ways to notify us


If you'd prefer to speak to us, call our bereavement team on 0800 587 4565. We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed bank holidays). Or visit a branch.

 

You can also notify us by post using this address:

 

PO Box 600
Oakfield House
Coventry
CV3 9YR

 

 Need more help? 

 
Managing bereavement expenses


After someone's died, there are often expenses to be paid. If they had savings with us, there are some payments that we can make from their accounts, including:
 
  • funeral expenses, memorial stone or plaque, notice of death
  • probate, letters of administration, court fees
  • inheritance tax

Read more about what you'll need to send us if you need to do this.

Need more information?

We've put together some more information about what happens at this difficult time.

 

It tells you what to expect, what documentation we may need to see and what we'll need to do with their accounts. 

 

Or download our bereavement guide (PDF)

 


Help with the legal terms


We know there are a lot of legal terms around the bereavement process which can be difficult to get to grips with.
 
Read our FAQs for a full glossary of the terms you may come across.
 


Useful contacts
 


Here are a few useful contacts when you are managing a bereavement:

The Court Tribunal Finder
To find your local court to obtain Grant of Representation visit, courttribunalfinder.service.gov.uk/courts. For information on how to amend titles in Scotland, go to www.ros.gov.uk
 

Government agencies
Most councils run a service called 'Tell Us Once' - it lets you report a death to most Government organisations in one go. Visit www.gov.uk/tell-us-once
 

Government advice on bereavement 
Go to www.gov.uk/browse/births-deaths-marriages/death
 

Citizens Advice
Can help you understand what financial help is available. Visit www.citizensadvice.org.uk

 

How can we improve this information?