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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

Registering a bereavement

When someone dies, there's lots to do at such a difficult time. If they had a Coventry Building Society account that you're dealing with, we'll do our best to make things as easy as we can for you.

Let us know online

You can use our online form to let us know someone's died, it's straightforward and won't take you long.

You'll need to confirm:

  • a few details about you 
  • some details about the person who has died
  • some basic account details if you have them

When you've completed the online form we'll write to you and let you know what happens next.


Other ways to notify us

If you'd prefer to speak to us, call our bereavement team on 0800 587 4565.  Check our opening times as they may vary.


You can also notify us by post using this address:


PO Box 600
Oakfield House


 Need more help? 

Managing bereavement expenses

After you've notified us of the death, there are often expenses to be paid. If the member had savings accounts with us, there are some payments that we can make for you from their accounts, including:
  • funeral expenses, memorial stone or plaque, notice of death
  • probate, letters of administration, court fees
  • inheritance tax

Read more about what you'll need to send us if you'd like to make payments from the member's accounts for these costs.

Need more information?

We've put together some more information about what happens when someone dies.


It tells you what to expect, what documentation we may need to see and what we'll need to do with their accounts. 


Or download our bereavement guide (PDF)


Help with the legal terms

We know there are a lot of legal terms around the bereavement process which can be difficult to get to grips with.
Read our FAQs for a full glossary of the terms you may come across.

Useful contacts

Here are a few useful contacts when you are managing a bereavement:

The Court Tribunal Finder
To find your local court to obtain Grant of Representation visit, For information on how to amend titles in Scotland, go to

Government agencies
Most councils run a service called 'Tell Us Once' - it lets you report a death to most Government organisations in one go. Visit

Government advice on bereavement 
Go to

Citizens Advice
Can help you understand what financial help is available. Find your local office in the phone book, or visit


How can we improve this information?