“In a year of cost of living challenges and rapidly moving interest rates the benefits of mutuality have never been more evident. As well as great value and service, our members expect us to do the right things for the wider community and keep their money safe and secure. In 2023 we delivered a strong and balanced performance across all these objectives.
Throughout, we continued to offer competitive mortgage and savings rates, rewarded loyalty, and supported more members than ever. The upgrades to both our digital services, telephony platforms and our branches show we’re committed to serving our members in whichever way they need us to - we want to be digital first but human always. Thank you to our members, customers and partners for their continued support and loyalty.”
Steve Hughes
Chief Executive and Executive Director
Appointed to the Board
April 2020
Committee membership
Chair of the Non-Executive Directors’ Remuneration Committee.
Experience
Steve has broad transformation, financial and operational experience in senior and board level roles within financial services and consumer goods sectors. Before joining the Coventry, Steve had been Chief Executive of Principality Building Society, and Finance Director of the Lloyds Banking Group General Insurance businesses. Passionate about leadership, he has a strong belief in the benefit of the mutual model and is positive about the role a responsible business can have on society, as well as supporting colleagues to be the best they can be. Steve also held the role of Non-Executive Director on the main board of UK Finance and Chair of the audit and risk committee of UK Finance.
External appointments
Member of the BSA Council. Advisory board member of the Money and Pension Service and member of the Payments Advisory Board for the Pennies Foundation.
“In a tough year for savers and borrowers the benefits of mutuality have never been more evident. As well as great value and service, our members expect us to do the right things for the wider community and keep their money safe and secure.
In 2022 we delivered a strong and balanced performance across all these objectives.Throughout, we continued to offer competitive mortgage and savings rates, and supported more members than ever. The upgrades to both our digital services and our branches show we’re committed to serving our members in whichever way they need us to. Thank you to our members, customers and partners for their continued support and loyalty.”
