“Providing great service to our members’ drives everything we do. As the Bank of England continued to raise interest rates last year, many more of our savings members wanted to talk to us, which stretched our ability to answer telephone calls quickly, in response, the whole business pulled together to make call answering our priority.
Meanwhile, our contact centre and branches were proactive in reaching out to people who might be affected by the cost-of-living crisis. It is initiatives such as these that demonstrate the great people we have at the Society and I’m proud that we’ve been recognised as one of the best large organisations in the UK by the “Great Place to Work” programme.”
Martin Stewart
Independent Non-Executive Director
Appointed to the Board
September 2018
Committee membership
Chair of Board Risk Committee. Member of the Board Audit Committee, Nominations & Governance Committee and Board Technology Oversight Committee.
Experience
Wide-ranging experience within the financial services sector. Director of Banks, Building Societies and Credit Unions at the Bank of England and Head of UK Banks and Mutuals at the Financial Services Authority (now Financial Conduct Authority). Ten years in various senior roles at Yorkshire Building Society.
External appointments
Chair of Northern Bank Limited (Danske Bank UK), Advisor to the Board of OakNorth Bank plc and a visiting professor at the London Institute of Banking & Finance.
“Providing great service to our members’ drives everything we do. As the Bank of England continued to raise interest rates last year, many more of our savings members wanted to talk to us, which stretched our ability to answer telephone calls quickly, in response, the whole business pulled together to make call answering our priority.
Meanwhile, our contact centre and branches were proactive in reaching out to people who might be affected by the cost-of-living crisis. It is initiatives such as these that demonstrate the great people we have at the Society and I’m proud that we’ve been recognised as one of the best large organisations in the UK by the “Great Place to Work” programme.”
