‘For me, it’s imperative that members and customers of Coventry Building Society are at the heart of everything we do. Putting members first is at the centre of the Society, and as the Board’s Consumer Duty champion, I bring the voice of the customer to every discussion we have and it’s encouraging to see that this commitment has been reflected in our high customer-facing Net Promoter Score which was +79 on average.
As we look to the future, I’m looking forward to working with colleagues at The Co-operative Bank. It’ll be exciting to see how we bring our two organisations together, creating a single, purpose-driven mutual that continues to keep our customers at our core.’
Brendan O'Connor
Independent Non-Executive Director
Appointed to the Board
January 2021
Committee membership
None.
Experience
Over 35 years’ experience at Allied Irish Bank including Head of its Global Treasury Services, Head of Corporate Banking International and Head of Business Banking. Most recently on AIB Group leadership team as Head of Financial Solutions Group before becoming CEO of AIB UK plc in 2015.
External appointments
Non-Executive Director at Ford Credit Europe Bank plc.
‘For me, it’s imperative that members and customers of Coventry Building Society are at the heart of everything we do. Putting members first is at the centre of the Society, and as the Board’s Consumer Duty champion, I bring the voice of the customer to every discussion we have and it’s encouraging to see that this commitment has been reflected in our high customer-facing Net Promotor Score which was +79 on average.
As we look to the future, I’m looking forward to working with colleagues at The Co-operative Bank. It’ll be exciting to see how we bring our two organisations together, creating a single, purpose-driven mutual that continues to keep our customers at our core.’
