‘Having worked for many years across financial services globally, it has been a complete pleasure to join the Society Board in the last year. When I performed my due diligence on the business to understand whether the Society would be aligned to my personal values, I received very positive feedback from customers and employees that made joining an easy choice. My specialism is technology and business transformation and the most effective businesses are always those that focus on outcomes; value for money, investing for the future, fostering strong culture and a laser focus on customers. It was with absolute delight after joining, to see that the Society lives and breathes these values. Specifically, the focus on delighting customers through great service, delivering value for money and supporting local communities runs through nearly every conversation. It is a mutual that truly lives the role of a community building society with customers at the core of every conversation.’