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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

We listen to our members and act on what they tell us


We'd love to hear from you. Let us know what you think.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Latest Society news

August 2020

Are you making the most of your savings?

We know it’s been a difficult year for savers. The Bank of England Base Rate is at an all-time low, and while many of our variable accounts don’t track base rate, it still has an effect on how much we can pay our members.

This means we’ve had to make some really tough decisions about reducing the interest rates we pay. 

August 2020

Holiday fraud

 


Fraudsters are clever: they’ll use any situation to help them steal your money or your personal details. Since many of us are on the lookout for a holiday bargain, now is the time to be extra vigilant.

July 2020

Members of our executive team are impersonated in latest email scam

We’ve seen an increase in reports of an email scam where members of our executive team are being impersonated, the latest ones mention our Chief Financial Officer Michele Faull.