We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.
We keep a record of all complaints we receive and publish the figures here, on our website.
We know it’s been a difficult year for savers. The Bank of England Base Rate is at an all-time low, and while many of our variable accounts don’t track base rate, it still has an effect on how much we can pay our members.
This means we’ve had to make some really tough decisions about reducing the interest rates we pay.